Jiffy Lube

"Okay so I came to this location after some really bad experiences with the Edgewood location. When I arrived I honestly expected it to be just as horrifying and the staff to be just as rude but thankfully that was not the case. From start to finish the whole crew was kind and courteous! We were in and out and what I believe was about 20 minutes. If you're ever in need of a quick oil change, I would highly recommend this location!"

"Yes - Jiffy Lube offers FREE TOP OFFS, and it was explained to me that i should have an oil change in lieu of getting topped off when I still had 1500 miles left on my previous oil change. I cannot help the vehicle I drive burns oil the way it does. I did opt for the oil change because the staff wasn't going to top me off for the 2nd time. Poor decision on his part."

"Quick and efficient. There is a $15 coupon on line they accept if you use synthetic oil. Just google Jiffy Lube. I hate when they ask you a million questions in an attempt to up sell. Fortunately they didn't this time."

"The staff was friendly…a little too friendly. In retrospect, it seemed a bit of bait and switch while I got services tacked on to my bill that I did not ask for nor did I consent to them. I was asked what oil I normally use, and I said ‘synthetic blend, but conventional will be fine.’ A $25 oil additive was applied to my bill. I was not even asked if I wanted it, they just tacked it on. What really upset me is that I did not authorize a 2 part fuel treatment. In fact, I did not even know they did it until I got the bill. I wasn’t asked if I wanted it, and I definitely did not consent to having it done. The tech that was handling my paperwork was very pleasant and we made small talk. In hindsight, it feels like he took advantage of me. I was in a lot of pain (which is why I was turning to a quick oil-change facility in the first place) and reciprocating his small talk, so when he said he was “taking care of me,” I figured that was something you say to your customers to assure them. He applied a coupon to the bill, which I thought was just for a simple oil change at that point. A $49.99 oil change with a $12 off coupon that I had brought was now $104.00 total with his extras and his “taking care of you” coupon. “Taking care of you” in this case meant “taking advantage of you,” and for that, I’ll not be returning."

"I've been to the Bel Air, MD Jiffy Lube several times and the experience is consistent in the most positive way. The staff are friendly, accommodating, and very efficient in terms of the work performed on the vehicle. Even when I was not directly obtaining service, they still helped me and gave me their full time and attention (they printed out all of my oil change invoices that I subsequently used to prove that I kept routine maintenance with my vehicle, which resulted in me qualifying for a recall on the engine). Even when the staff try to market extra services, such as air filter replacements, they are respectful when I decline and never make me feel pressured into buying something I do not want. All in all, I will always recommend this particular Jiffy Lube location."