Norris Honda - Service

"High priced for servicing their own brand of cars for NO reason!"

"Re-rate I'm sure this place is great for an ICE vehicle. However, the last time I got my PHEV serviced there, the technician missed the fact that the 12v auxiliary battery was shot. This ultimately caused me to get stranded out of town when the undervoltage triggered a cylinder misfire error. I had to use roadside assistance to get my car towed. Then my insurance company raised my rates because the towing was counted as a "claim". I just can't use this dealer location anymore. I'm sure this place is fine if your car isn't a hybrid, PHEV, or electric. Previous review The staff is friendly, honest, efficient, and timely. If you have an ICE vehicle, you will almost certainly experience 5-star service. My only reservation is that Norris Honda apparently has only one mechanic that can diagnose error codes PHEV."

"I had my son go in to get an oil change, nothing else. I’ve never paid more that $55 for an oil change - and that’s without a service special. And yes, that’s with full synthetic oil. I understand prices go up, but an addition $20. I didn't realize oil changes skyrocketed within the past couple of months. I am concerned as I did not receive a call about an oil leak. Instead, my 17 year old son was asked "if he wanted to do the oil change." Norris Honda has ALWAYS called me when they found something. Even when I have physically waited on the premises, I received a call to which I replied "I'm here." Today, no one called me and instead tried to pin the decision on a minor. I'm glad he had the wherewithal to say no and decline the service. UpdateL 4/11 - I spoke to the one of the service managers and appreciate that she reached out to me personally to discuss. She apologized for the confusion as one of their service leads is still in training. I'm hopeful Honda will consider disclosing some of their base pricing packages such as oil change. Prior to this iteration, the pricing was visible (e.g., see Heritage Honda's service booking engine). Also, you used to be able to book just an oil change and not be pinned to additional services. It should be up to the consumer at the time of booking to choose which services he/she would like. In times like these, consumers should not be "locked" into A123, B124, etc. when booking the service they'd like to have done. I understand the rationale for not placing the price, but when your service experience is exceptional, then pricing to the consumer may be less of a concern."

"for six years I have had my oil changed at this location and it usually takes less than an hour plus a car wash. I went for my oil change on 8/5/2021,made an appointment online for 10:30 am. Arrived at 10:20. Three HOURS later I was able to get my car and leave. No one bothered to tell me what was happening or why so long. Every hour I asked my tech what's happening to my car. Explained there was 70 appts. that day. Not my problem. The third hour I requested my car back whether service was done or not. Oil change was done but car remained sitting in the back without notification to tech that it was done.Three Hours!! Never got a car wash, no paperwork. Discussion on the status of my brakes as requested not done. Condition of tires not discussed. Yes I wasn't charged for the oil change but that's a minor point. Will not return again for sure. Poor service."