Gerry Raymond Chrysler Dodge Jeep Ram of Brookville 78 Zents Boulevard, Brookville, PA 15825

"Disappointed. I made a 7 hour round trip on the basis that a car was in excellent condition. The vehicle was competitively priced, and I was told it was due to being a smoker’s car. I asked for pictures, information, etc., and the salesman G.B. obliged. I asked for pictures under the car and was told the service dept was busy and couldn’t get the car on racks to get pictures. Perturbed, but still interested I offered a deposit (Tuesday) and said I could be there Friday (today 12/15/23). I made the long trip down to find a car with scratches, scuffs (not all minor) paint blemishes, deep scrapes through the paint, a dent in the tailgate, and oil leaking from somewhere underneath in addition to an interior nightmare (filth and pet hair). The sales guy said, “I sent you a picture of the back and thought you’d see the dent” (see attached)- this is the photo he assumed I’d see the dent in. Note the sun glare, and his reflection…. Maybe I’m unreasonable for thinking a salesman would consider the distance I’m driving and offer up that information in an email, or perhaps a close up photo of the damaged areas so it was obvious to me. Honesty goes a long way with me. Concealing information is a great way for negative feedback and a non-customer. Anyway, I continued looking at the vehicle and I opened the drivers side back seat door and said, “Greg, did the previous owner have pets (after seeing pet hair on the bottom backside of the drivers side seat) ”? “No, he responded”. “Was the car detailed?” I added. “Yeah, I’m pretty sure”, he responded. I leaned down and looked under the seats and there was paper from previous owner, and a ton of pet hair. I handed him some (pet hair) and he said, “he (previous owner) never said anything about having pets”. (Obviously he wouldn’t say that, but ok). I looked at the center console, dashboard, everywhere, and there was dirt and dust all over. This thing wasn’t cleaned AT ALL. Greg kindly opened the hood for us and we began a thorough inspection. The top looked fairly clean except the superglued cable the previous owner attached to the battery stemming out the front of the hood to plug in the battery. We climbed underneath and found mud and dirt caked onto all 4 wheel wells along with straw (field). I looked at Greg and jokingly said, “this must’ve been used as a farm vehicle”. He said, “yeah, he mentioned he had a tractor”. Again, mud caked all over and the service department said it was power washed. Not buying it. I showed Greg everything I saw. Greg stepped away for a few minutes and came back with a pamphlet noting a free lifetime powertrain warranty that comes with the car (through a third party), and gave it to us. Continuing on, we crawled underneath and there was a massive amount of oil on the bottom side of the intake manifold. No idea where it was coming from. Axle seal? That’s when Greg offered to take it back to service and throw on a lift. We were invited back also. Every service technician came over and looked at it. Nobody knew where it was coming from, but everyone agreed it wasn’t not normal. The sides of the intake were dry, it wasn’t coming from a gasket, it wasn’t spillage from filling oil without a funnel, nada. We didn’t even go so far as to test drive it. We finally went back outside after seeing enough. We talked about how the car wasn’t prepared for showing, leaving all of the dents, scratches, etc. not communicated in the photos and only assuming I’d see them on the pictures etc. at the end of the day- I expressed sincere interest, provided my credit card over the phone, gave several days notice of my arrival, and I don’t feel like anyone there cared whether I bought the car or not. Complete lack of care, preparation, pride, etc. I would’ve been embarrassed to present that car in that condition aside from the mechanical issues. Can you all spot the dent below- don’t confuse it with his shadow (hint/hint). Now, would you have seen it if I didn’t mention anything about a dent? I’d have told you before you made a 7 hour round trip- no ASSumptions!"

"Excellent service! Chris Monticello is top notch and an asset to this dealership. VP Chris Saraceno knows how to run a business and his customer interactions are an asset and impossible to find in this business. Highly recommend"

"Very helpful staff from sales to finance. Even after the trade they were very responsive to all my questions and assisted me with any issues I had. Nathan was our sales consultant. Very caring throughout"

"Beat dealership around. Smooth experience with knowledgeable sales team. Worked with me to get to a number we agreed on and it was easy after that. The staff is great! I will go back with the wife for her car soon."