The UPS Store W.DC

"Hello, I have had great experiences at this UPS location been going here for over 5 years doing business with them. Their team is friendly and helpful. I recommend using there services if you are in the area. Miss Kim is always smiling and greeting customers."

"The manager working in 12/6/23 at 1:15pm was extremely rude. Wouldn’t print out confirmations for me and another customer. Said that the return was “free.” And he was too busy and we were waiting his time. He told us to go to another UPS store. UPDATE FROM OWNERS RESPONSE: Dear Owner, Thank you for your quick response. I am very aware of how both Amazon and prepaid label returns work. There was no confusion here, just poor service. Also, it was not an Amazon return, it was a preprinted label. I asked for a receipt with a time stamp due to running into an issue with a vendor who claimed that I did not return an item, and now I always ask for receipts. I have been to your store several times and have been assisted with this exact ask - the simple truth is that your manager didn't want to help me and told me that I was wasting everyone's time for asking for a printed receipt for a "free return" then proceed to take my package and throw it in the bin. I am also in the service industry and when my team provides poor service, I take accountability for it. That same "manager" has printed receipts for me before in the past. I don't know if he was having a bad day or what, and I know it's one of the busiest seasons, but his attitude and aggression was unwarranted. I dropped off my package at another UPS store near home and they were so pleasant about printing a receipt that took 1 second to complete and did it with a smile. I hope that you have a great day and holiday season."

"Just go to 13th and L... Had similar experience as many others have had below. The owner and its employees choose not to provide a receipt that takes less than 20 secs to do. Employee stated he had too much work to do and essentially spent a couple minutes arguing with me and another customer... if a receipt is not giving there is no proof it was ever dropped off at that location which would eliminate any liability that location would have. It's that simple. This location does not accept feedback and does not want to improve. Just refer to the same feedback provided by multiple customers below with the same copy and paste response from its owner."

"Came in on 9/27 and Leslie Kim refused service and cursed at me when I was trying to get help. She told me her name was judy and eventually confessed to lying."

"We came to this point because we wanted to leave our luggage and baby stroller before visiting the White House. We were served wonderfully by Leslie. She was nice and helpful to us. The service is not expensive. I definitely recommend this place! thanks to them we could easily go sightseeing. they helped us a lot!"