Koons Westminster Toyota

"Terrific service from everyone I encountered, from Jason with the Internet team to Maryann from Sales to Brooks with Finance. Everyone communicated all pertinent facts as they answered every question. I received a good deal on my trade and purchase price of my new Tundra 1794. These folks are professional, courteous and pleasant to deal with. I highly recommend them."

"Jeremy Bittler was a pleasure to work with when purchasing my 2024 Toyota Tundra Platinum. Listened to what I wanted in my truck, offered suggestions, not pushy. Jeremy V. in Finance was also a pleasure to work with. Purchase process took about two hours and would recommend Koons Toyota Westminster for your next car purchase. Purchased my Toyota Tundra Platinum right off the showroom floor. Traded-in my 2006 Toyota Tundra Limited with 269,000 miles!"

"This dealership is setting the standard on how dealerships should be! I drove 15 hrs to pick up a vehicle that I had put a deposit on one of their allocations. My vehicle was ready to drive off the lot by the time I arrived. It had been inspected, detailed, fueled and just waiting for me. I spent maybe an hour and half at the dealership total and that included getting the run down on all the functions of the vehicle including pairing my phone. Cecil is amazing in the finance department as well. I usually dread going into that office but he made it enjoyable. My sales person was helping another customer when we arrived but others sales members stepped up to assist us even though we were not “theirs”. I noticed other customers there buying a vehicle and this clearly was a low stress experience for them as well. The only way it could have improved my car buying experience was if I was able to purchase the vehicle without having to come in by signing the documents from docu sign and was able to pay to have the vehicle shipped to me. But, I wouldn’t have met the great team there! Thank you for my unicorn that I have been looking searching for over a year!! Shout out to the marketing team by ensuring incoming allocations are posted on True Car!!"

"My wife and I recently purchased a new 2023 Toyota Tundra hybrid truck from Koons Toyota in Westminster Md. 21157. Our experience from start to finish was awesome! Our salesperson, Joanne Virgilio was very knowledgeable about the features and options that were installed on the vehicle we were interested in purchasing. She was perfect to deal with as she took the time to explain each option to us. I was adamant not to drive the vehicle I was interested in until she worked with me to ensure I was comfortable with the monthly payments and the trade in value of our 2007 Sequoia which had 332,000 miles on the clock. I was so happy that Joanne was our salesperson. She was very patient with us during the two day purchase process. I was not an easy customer but Joanne got me into the truck where I wanted to be! During the sale, my wife wanted the dealer to add running boards, so the dealer ordered them and when they came in, my wife took the truck in to have them installed. Unfortunately, there was a small defect with the running boards and I called Joanne and explained the small issue and she had new running boards on order without any questions. Even after the sale, Joanne continued to have great customer service making our total buying experience from her and Koons Toyota a very pleasant and enjoyable experience! Thank you Joanne! We highly recommend everyone considering the purchase of a new Toyota to go to Koons and ask for Joanne Virgilio."

"Bought my car yesterday and I am so happy for such a wonderful experience. My buying experience has been nothing but exceptional. My sales representative, Joanne Virgilio is the best, very kind, knowledgeable, pleasant , patient and regularly provided updates via text and email and made sure that I got my desired car. I wanted a very specific color and with the nationwide car shortage, it took months to get the car but Joan kept going and never gave up. I drove 1 hr to this location and would do it again because of the great service. I also had a great time working with the financial manager who was absolutely awesome and very patient. Thank you Joan and Koons!"