Island Shipping & Gifts 348 Thompson Creek Mall, Stevensville, MD 21666

"I recently had Island Shipping package and mail a pair of aftermarket taillights for a Porsche 911 that I recently sold to someone. On the day that I dropped it off, I was busy and didn’t have time to ship it myself so I had them do it. Several days later, I received a text and message and photos from the recipient stating that they were damaged and demanded a refund for $425 (the amount paid). The recipient stated that he believes the damage was due to poor packaging as both taillights were wrapped together snug. 2 days after dropping off these taillights to island shipping, I sold a separate pair of factory 911 taillights to someone else but I personally packaged them myself. I wrapped each taillight individually with bubble wrap, reinforced the corners / edges with cardboard, and wrapped that with bubble wrap as well. They arrived to that recipient in the same condition that they left my home with no issue. After apologizing, I assured them that I would speak to the shipping place on the next business day. I came in first thing in the am and a woman named Mary was behind the counter. The moment I began to explain the situation, she immediately got defensive and became argumentative with me. She advised that everything needed to be sent to their email before they could submit a claim with UPS so I went out to my car and sent everything to them. After email communication back and forth they submitted the claim A week later they advised that UPS agreed that the box was damaged during shipping and they would be able to refund $159.11 which I said was unacceptable. I requested to see the claim report or the results and they said there was nothing to show. The recipient sent me photos of the box and I didn’t see any significant damage to the box. Today I was advised that they could refund $231 ($100 from UPS and $131 for shipping). At this point, I do not have the time or energy to go back and forth. If I package an item and it’s damaged in transit, that’s my fault and I will take accountability for that. That being said, If I pay a shipping company to package and ship a product, I would expect that they have the knowledge and experience to properly package it securely. As I mentioned before, I packaged an identical set of taillights to someone else 2 days later and they arrived in the same condition that they left my house because I took the time to ensure they were packaged properly. There has to be accountability somewhere. I paid $131 to have them package and ship 2 taillights when I only paid $70 to ship 2 taillights and 2 headlights that I packaged myself. I don’t mind extra as it’s more convenient and I prefer to support a small business over a large retailer. Unfortunately, I will never use this company again and this mistake costed me about $200 but the lesson learned is always add insurance, especially if you didn’t package the item(s) yourself. Even if they package an item for you, they are not liable if it’s damaged, even if it’s due to insufficient packaging."

"This place is a lifesaver since we don’t have a printer, scanner, or fax at home. The staff is great."

"This shop is a treasure!! Everyone is so helpful, and the shop is always so much fun to visit. Chris was a huge help when I needed to print Christmas letters for my very elderly parents to send out. He worked with me to print 2 batches and understood what I needed. He was so kind! Many thanks!"

"STAFF GO ABOVE AND BEYOND TO MAKE THINGS RIGHT UPS messed up. Island Shipping persevered through extraordinary adversity with UPS whose service and logistics are abysmal and archaic respectively. Kudos to Chris, Erin and Gail for taking on the battle with UPS. Impressive team and leadership."

"Very helpful and knowledgeable staff. Island Shipping offers more than just shipping services. Notary and copy machines are on site too. They have a small but nice selection of retail items for shipping and office supplies that are hard to find on K I. The store is clean and organized so you can get your work done. I highly recommend this local business."