Postal Connections - Red Lion 3151 Cape Horn Road, Red Lion, PA 17356

"Generally the staff are helpful and reasonable. However, recent experience with someone (I think the manager or assistance manager) was problematic. They want update copies of proof of address for the box which is completely reasonable. However, the box owner/renter has been very sick and in and out of the ER/hospital which makes completing the paperwork difficult. Today (about 14 calendar days after receiving the paperwork), the person held our packages because we didn't have the paperwork. First, industry standard for this is 30 days to submit updated paperwork. Second, the comment about saying I had previously said bringing in the paperwork would be ok was unnecessary and in extremely poor taste. The reason the paperwork became a problem again was the box owner/renter had gone back into the hospital and was currently at home with a >101F fever. The lack of compassion, empathy from the employee evinced by this comment was appalling."

"I had a great experience at Postal Connections today, thanks in large part to the amazing customer service provided by Rochelle, the manager. She was incredibly friendly, helpful, and knowledgeable, making my visit a breeze. Rochelle went above and beyond to ensure that my needs were met and that I was completely satisfied with my experience. I highly recommend Postal Connections, especially with Rochelle leading the team. Thank you for the exceptional service!"

"Can y’all explain to me why it cost $56 to ship a package that was about at maximum 6“ x 6“ box? To Louisiana? I’ve sent boxes the size of my torso at the post office for less than $20. How do you justify that?"

"Great Customer Service I recently had to ship a suit and shoes to my Step Son in Colorado. Long story short, it arrived a day later than expected (not Postal Connections fault - it was a delay by FedEx). I emailed Postal Connections with a complaint about the late delivery.i was OVERWHELMINGLY pleased to get a prompt response the next business day with a credit for the delay. Honestly, it was more than enough to make up for the delay. Additionally, Postal Connections explained in a straightforward way a probable cause of the delay while NOT placing the blame on someone else. (Again it really wasnt their fault!) I appreciate the honesty and helpfulness of this store. I will DEFINITELY use them again for other shipping needs. Keep up the great work!"

"Was in today like every day. I mail alot. They are always courteous and helpful. However when a disgruntled demanding customer holds up the line for 20+ minutes is crazy. They need more staffing. I would never work alone in a store. I felt worse for him DOING HIS BEST than the impatient line of people."