Holiday Inn Express & Suites White Haven - Poconos, an IHG Hotel

"My experience at this hotel has been nothing short of awful. The room appeared clean and nice at first but looked at my sheets and saw they were stained (see photo). My second night there was intense music with loud bass from about 10:30 until 12:45 in the morning. I had called the front desk and informed them of the music but it just kept going (likely not the staffs fault at all). To top it off, the morning of my last stay we had no hot water (barely even lukewarm) and our toilet wasn’t flushing."

"I took my son to ski at Jack Frost and stay overnight. This location was great! It was only 10 minutes from the mountain, the rooms and facilities were clean and the breakfast was great. The staff were extremely accommodating. Shout out to Anthony who helped ship a lost belonging for son back. Thank you Anthony!"

"I recently stayed here and there was a few hiccups at first with my toilet not flushing but it was resolved. The staff were really friendly and accommodating. Breakfast was good and served quickly. My room was very clean. The night staff was awesome! I’d likely stay again!"

"NO STARS!!!!! During our entire stay the water in the restroom was not working properly we did not shower at all and were promised the water would be looked into and resolved but never was fixed and we kept being told they were looking into it. We let the front know when we checked in and when back the following morning early. The issue during our stay was never fixed or resolved. They couldn’t accommodate us with anything because we booked through Expedia. Not only we couldn’t shower at all but we complained several times about noise/ disturbances and not being able to sleep both nights because of other travelers what were placed next door. They were banging knocking on doors and yelling inside and outside the room into the hallway making it feeling like the ground was shaking. The holiday inn did absolutely nothing to accommodate us. Please remember it is the holiday and most other hotels and rooms are booked. We were in total of 3 people that had no where else to go to even shower. This experience over all make Christmas a terrible one."

"This is a really nice hotel up in the mountains. The location is right next to route 80 and the turnpike, but still a little drive from things to do. The breakfast was phenomenal with lots of great options. The gym was adequate with cardio machine and dumbbells. The pool was a good size. The room was comfortable and nice. The only downfall about the room is that the window was really dirty and there was dirt on the table between the two beds. We ended up cleaning those things because they were gross to look at. The one I will say is the service is excellent. We ended up having to leave early because I got pretty sick. Normally they don’t refund early checkouts but due to my Gold Elite status with IHG, they worked with us. Along with great customer service, I highly recommend becoming an IHG member!"