Batteries Plus

"new customer here. needed a new car battery and installation. had a quick and easy online purchase and also chose the appointment time, so no walk in wait time. all I had to do was show up. Was greeted the second I entered the store and received prompt and professional service. first class!!"

"This place was great. They did not have what I wanted but suggested where to go then actually eliminated what I need by just fixing my iPhone. Wonderful"

"They were so nice and helpful when I needed a cell phone repair. They were creative, worked together, and did not give up. As a result, they were ultimately able to make the fix! It saved me money and a huge hassle. I am so grateful for their hard work in helping me. I would definitely recommend them to others!"

"I had a horrible experience here. I have heard bad reviews but I decided to use this store because of location and convenience. They were only to fix the broken screen and ended up breaking it more. What they broke they didn’t have in stock. I turned my iPad in on Monday and didn’t receive it until Friday. I needed it Thursday for my daughters school for her needs and wasn’t able to do so. Customer service has called and told me that they broke it and expressed how I would get a significant discount. When I went to pick it up , no discount was given. Male attendant behind the desk was extremely rude and not helpful. I will never suggest this store to anyone. I’m very unsatisfied."

"So I visited Batteries Plus in Washington yesterday after purchasing a used Nissan truck. I needed to get some new keys cut because the old owner gave me some keys in pretty bad shape. I was hoping to even get a key fob so the gentleman told me that yes we can get you a key fob. However, I can't program it right now because the programming person is not here which was number one point where I was frustrated. Why are you even open? If you cannot perform the service I am requesting? Why wouldn't someone be on staff to program at all times? Anyway, he told me to come by tomorrow which I did and I got to thinking this truck does not have power locks. How is a key fob going to work? So when I asked a new gentleman on my second visit, he said well we'll go ahead and make it. If it doesn't work, you don't have to take it. I said, I also wanted to get a regular key cut as well. So they made the key fob which obviously did not work so I told him just make me 2 regular keys. After he made the keys, we went outside to my truck to program them and he fiddled with it for a long time and then told me he cannot get my truck to go into programming mode. Then he finally realized that my truck does not require a chip key and no programming is required. It's nice that the employees here really know what they're doing. So when I went to try the keys that he had cut, they really did not work very well at all, they were really rough and you had to twist it several times to get it to either start the engine or open the door so I told him I did not want the keys and I will go to Nissan and he basically said I had to pay for them because they were a custom cut. I said I'm not purchasing them if I'm not happy with them don't you stand behind your product? He said, but they do work I said yes but you have to struggle with them. Anyway, after arguing back-and-forth he went inside and ground the key down again and came back and it worked a little bit better so I told him I would take one key. At that point he did not even try to make me pay for the second key that I was not taking which this totally contradicts in the beginning when they told me if I don't like the key fob, I don't have to take it. Anyway, they charged me $32 with tax for 1 key because they charged me for a transponder key with a chip even though I did not require the chip. I went to Nissan and got a second key cut for $7.50 that works perfect by the way, and again Batteries Plus charged me $32 for one key that was not the right key that did not work very well. Bottom line I was misled, overcharged, and told wrong information. I no longer have faith in the employees at this store, knowing what they're doing or that they're charging me a reasonable rate. I will not be back here. Lastly, I wasted approximately an hour of my time at store"