Diehl Collision of Hermitage 2757 East State Street, Hermitage, PA 16148

"Diehl Collision in Hermitage, Pa has had my truck for now over 9 weeks. Dropped off Truck November 14th by tow. Went in that same week to sign paperwork for collision damage. Called a few days later to ask roughly how long this would take and we were told 3 weeks unless something more came up but then no later than Christmas. I was fine with that and it gave them over 5 weeks to get everything done. We called on 12/5 to ask how the process was going and was told it was getting dismantled this week by Adrianne. We were then called by Samantha on 12/19 to ask if they could move our Tundra to the Massillon to get it done faster. I asked how long it would take if transferred and she said she would call me back. She called back and stated 2-3 weeks. At this point our truck has already been in there for 6 weeks. I asked if it was taken apart already and she said no. So, in an additional 2 weeks there was absolutely no dismantling of the truck, NOTHING. In 6 weeks, it was in the exact same location! We knew nothing had happened to it as well because we drive by once a week and take a photo of it sitting in the exact same spot. Samantha then got on the line with Adrianne and she stated they would just keep it in Hermitage because it would take the same amount of time (2-3 weeks to finish) as it would the Massillon shop. 1/18 we have called today 5 times and not one single answer from the shop. My wife finally called the main dealership and someone answered and called the autobody and got through within one call. So basically, they are screening calls. Today is another 3 weeks and 2 days since they told us it would be done. GUESS WHAT?! Still not done at all! No calls in over 9 weeks from this business to let us know anything about the process of the truck. If we would have been kept in the loop at all we probably would not be so furious with this ill run Collison shop. The non-communication from this place is the WORST EVER. Who knows at this point when this truck will even be done."

"The staff of the collision center are excellent. They are kind, considerate and excellent at their jobs. I want to give a special thank you to Adrian M, and to Kim A . Both provided timely updates on my vehicles progress. They were very responsive to my concerns and questions, and always had welcoming smiles and attitude. As a retired business owner I know great people when I meet them. You should be proud of them"

"The body shop knows they deserve this one star review. Had me drop off my car on AGREED DATE (in writing) before they even had approval to work on it or ordered the part despite telling me they would (also in writing)! The best part is they let me drop it off knowing this information!!! So in summary they just sat on my car two full business days until I ended up contacting the correct people for approval who work in the same building! Next they'll just have me come do the body work too... Weeks later they eventually got the part in but I was so upset I ended up just paying another body shop to do it."

"We recently hit a deer in our 2023 Kia Sportage. We had it sent to Kia of Hermitage for the repairs which were extensive. Kim and Andrea were great to deal with. One of them called once a week to let us know what was going on. After the insurance stopped paying for the car rental, The girls at Diehl Collision got us a loaner that we ended up having for a couple months. All in all, it took 4 months to get our car fixed. Would definitely recommend them"

"I've reviewed this place in the past for a previous vehicle that I had fixed after hitting a deer. I brought a second vehicle here with another deer hit with significant damages. I had the opportunity to pick up my vehicle TWICE but had to tell them of the lack of repairs done. They "forgot" about additional repairs, twice. This conveniently happened with my original vehicle as well. This place is shady and I personally don't think their work is great quality, as the paint job on my first vehicle (even though it was "fixed") still isn't good and has drips. I thought I would give them an additional chance but I will be choosing another shop if I ever need one."