Diehl Chevrolet Service

"The last time I was there that's when I found out that it wasn't Chevrolet anymore and that the prices went up and everything Chevrolet offered you when you got your vehicle the new owners don' honor you anything that Chevrolet had to offer I feel like it was a setup and now it's $150 for a diagnostic that's crazy I've been trying to have them look at my sensors but they didn't have any workers at the time now it's $150 just for a diagnostic"

"This collision center has treated me great! I received weekly updates, anytime I had a question I would call and Kim always happily answered my questions without sounding frustrated. The other person who works in the office I wish I remembered her name was also great and always expressed if I had any questions to feel free and call. Thank you for turning my nightmare of a car crash into a great repair experience!!!"

"Their Service Dept. is WAY to expensive for stuff and when they were Taylor they had a mechanic that was suppose to do an oil change on my vehicle ( which I paid for ) BUT he actually DIDN'T do it. I know this because on my very next oil change I took my vehicle somewhere else and the mechanic at this other place said that my oil and filter was so bad he would have sworn I had over 100,000 miles on my vehicle which I didn't ( not even close ). He even showed me the filter and oil so that I could see how bad it was."

"They used deceit to get us to their dealership. While that statement is nothing new for a place such as this: choosing to lie to me after over a week of communication, just to make us drive an hour to be told we were lied to left a bitterness in my view of this establishment."

"Had a 10:00 appointment for an oil change and thought I'd be in and out by 11;00 at the latest. They informed me that their was an update per GM for the radio. I could reschedule for the update or let them do it now. I agreed to wait and then was told the update was taking much longer than expected...not their fault but I would have thought they would have had a good idea about how long it would take. If I had known I was going to be there for 2 1/2 hours I would have rescheduled... I finally left there shortly before 12;30. I watched the tech close my hood and he left a big hand print on it. I am particular about my vehicles and think he could have prevented that. The service department couldn't give me a receipt because they hadn't received the necessary information from GM yet. They said they would email it to me but I haven't received it yet. It's been one week so I'll have to call them about the receipt."