Firestone Complete Auto Care

"Went in for my inspection. Failed because I was told I needed brake pads and a battery, nearly $700 worth of work. I decided to go to Kia Auto Express, (I own a Kia), PASSED WITH FLYING COLORS! I didn't need brake pads or a battery. It was just a way to take advantage of me. I shouldn't be surprised, but I am. I PAID THEM TO FAIL ME DUE TO ITEMS I DID NOT NEED! SAVE YOUR TIME AND YOUR MONEY, AVOID THIS PLACE! THEY CAN'T BE TRUSTED!"

"Have gone here before , will not return for services again. 5 hours to complete inspection. Tech barely was around to work on my car. No idea where he’s at. Quote for repairs changed twice. Went to autozone to get items to be repaired , went elsewhere and saved myself $400"

"The Technician completed my lifetime alignment warranty! "Did a good job on my warranty" Issue number one: My high beams was working, when I drove my car into the shop. I pointed this out to the manager, "I use my high beams due to left headlight being out!" "I run my high beams in the daytime." Solution' "The manager got me a high beam bulb, at no charge" I thanked him very much for helping me! Issue number two: The technician who worked on my car: My plastic underneath the car which protects, the oil pan was not screwed in. The plastic was loose and it dragged on the ground. I pointed this out to the manager! All my screws were missing! for the plastic piece, which fits underneath my car protecting, the undercarriage of my front end! This did not make me happy at all! The manager had the young technician zip-tie! the plastic piece protecting my front end! No I'm not HAPPY! The plastic piece should have been screwed in, The technician should have finished his job! I don't want the same technician ever touch my car again. I come into a big box store automotive! I expect my job to be completed. the first time around! I should not Have a bad experience at a Goliath Automotive business and leave with more car problems! Remember NBC News investigative journalism on big box store automotive businesses horror stories! Like...Pep Boys, Meineke, Maaco, Midas, AAMCO, etc... A lot of people still remember! I'm one of those people who remember! OVERALL: I'm satisfied with the manager's response, He replaced my light bulb! The young technician did a good job!"

"Brought my car in due to it having stalling problems when my foot was on the brakes. I was told that that the problem was my alternator and I would need a new alternator, battery and belt. I paid $1400 for everything, but I still had the problem. I took my car to an actual dealership who diagnosed the problem as my ignition coils and spark plugs being severely rotted. I took my suv back to firestone and told them I was still having the same problem and it was diagnosed as the ignition coils and spark plugs. They told me nothing was wrong with the ignition coils or spark plugs and it was only the alternator. They replaced the alternator again, test drove the suv and stated it is working properly. On my way home, the car started stuttering worse than when I brought it in, and the check engine light came on. I wasted my money on a new alternator and belt and had to have the SUV towed. I will never go back to firestone for service again. They are scammers. I have already warned my family, friends and clientele about this place."

"I take my car here regularly. Great crew and most staff are friendly. Good waiting area and coffee available. It is a convenient and reliable shop if you work downtown."