O'Reilly Auto Parts

"The paint guy Josh helped me out for a few hours when I went here. He really made sure I got the color I wanted and generally made my experience here really good. Only downside is that I wish the aftermarket selection for certain parts was better."

"These guys were great from the start. I was trying to replace my battery and my sales person Clint was eager to help with the quote and more determined to do the install. My over all rating would be 10 of 10 and I would add that I called back after the initial quote to ensure my understanding of the process and price was correct....no surprises in anything at all except for how great everyone was willing to help get it done with minimal effect to me"

"I love this store. Better then any other auto part store. They actually help u and the guy there I talk to for a half hour and got a print out of all Torque specs for my truck and all the oils increases that my truck takes as far as fluids. This is a very good spot and it's definitely better than autozone. Advanced auto or Napa auto parts. Plus they have better deals."

"First of all where are all these stores coming from and why did we need more corporate parts stores popping up in addition to the 50 plus that we already had within a 25 mile radius. The advanced auto, auto zone, car-quest, NAPA and other corporate parts stores that are everywhere in addition to all the dealerships with parts departments, and all the locally owned businesses in this industry that we have literally everywhere wasn’t sufficient? This review is based on a recent experience with this company though where they refused to even attempt to provide basic support for a product line that they are authorized resellers of. I was trying to get a fastener kit for a Draw-Tite trailer hitch receiver that was missing and necessary to install the receiver. It is almost impossible to get from the manufacturer since they provide resellers like this with the resources to handle situations like this and are not equipped to handle millions of calls for missing fasteners or minor replacements or warranty claimed that should be handled in store by the resellers. So with products like that, if the resellers don’t do their job and just sell the products and take your money and then refuse to help with issues that arise later on, you get dumped on the manufacturer. And since the manufacturer structures their distribution so that they have these authorized resellers in place to handle these issues, when they arise and the resellers refuse to do what they’re responsible for and expected to do by the manufacturer and the consumers to do, you a pretty much screwed. Local small businesses wouldn’t refuse to provide basic support for their products like this but corporations like this can get away with it. They just said they didn’t have it in the system and refused to direct me to a department with technical knowledge to help any further. So then they leave you hanging without even a reference number or part number to look up the replacement fastener kit and the manufacturers provide this information only directly to the resellers along with the resources to resolve these minor issues. If you stock and sell the product lines, you also stock replacement parts or provide resources for customers to get them when needed. It’s just the right way to do business. These big corporations are above that though I guess. As an authorized reseller for a product line like Draw-Tite, the retailer is responsible for maintaining data and documentation that the manufacturer provides to them which empower’s the retailer to practice solid businesses principles by assisting customers who need support for the products or need to buy replacement parts or who need assistance with any other low level product support or technical information. These corporations get away with just refusing to fulfill those obligations as a retailer because we let them and we have gotten used to it and normalized it but it’s not right. Support Local Small Businesses!! Instances like this need to be pointed out to remind us of the value that small businesses with experts who care about their field and take pride in their business provide to their communities. We need to support them while there are still some left or soon it will be only corporate outsourced call centers in India to turn to when we need product support."

"I love coming to O'Reilly Auto Parts store. The staff is extremely helpful, always there to answer questions and show you where parts are and everything in between. These guys rock. The prices are good Plus for me I get my veterans discount which is always helpful. I used to shop at the other guys but I I only come here now."