Dr. Susanna Thach, MD

"For the last 10 years our now 90-year-old mother has never been satisfied with her doctors until she started working with Dr. Thach. My mother had been extremely difficult to please when it came to personal physicians. We signed on with Dr Thach last September and we are more than pleased with the decision. Dr Thach takes a genuine interest in our mother’s wellbeing, makes ample time for her, listens closely and actively. Dr. Thach and her office team are lovely to work with, very responsive and thorough. Recently Mother had some complications and difficulty understanding her early dementia diagnosis. Dr Thach stayed in close contact with me and my mother to unsure she was adjusting well. She and her team truly care. What we’re most appreciative of is the fact that she hasn’t taken on too many patients into her practice. Her model for care and service obviously requires that she keep a good balance of her Dr-to-patient ratio. Which makes this work for us. She is the best and most compassionate doctor my very picky mother has ever worked with in Vermont. She is the real deal and top-drawer!"

"I've been a patient of Dr. Thach's and love being part of her practice. Each patient means so much to her and she really wants to do the absolute best for everyone. She also cares for my dad who resides at the Arbors where she is medical director, and is wonderful there as well. If you want someone who will care about your overall health and be thorough and caring, I would not hesitate to recommend her!!"

"My highest praises go to this wonderful, kind, thorough and empathetic physician. During the time when my husband was unable to travel to her office, Dr Thach along with her equally caring nurse, Carly, came to our home. She stayed as close to us as we needed during the time leading up to the death of my husband and never once did she appear to rush us. Dr Thach avails herself for phone calls, even when the rest of the medical world is asleep. In short, neither my husband or I have never had better care by any doctor over our long lives, and I hope to continue with her for the rest of my days."

"Dr Thach took my mom on a few years ago. My mom was struggling with many different parts of maintaining her independence. Dr Thach has taken amazing care of my mom. She sent nurses for medicine management, PT, OT , and more. She has dove for my mom than any other dr ever did. She genuinely cares and asks great questions. Then she follows up with other providers to make sure my mom gets the care. She is thoughtful and kind as well as the best dr. I have ever worked with."

"Dr. Thach rejected my mother as a patient before ever meeting her. We had scheduled a “meet and greet” prior to her moving to VT. She had had a stroke during the move. We took her directly to the ER. When they asked who her PCP was, I told them we planned to meet with Dr. Thach. When Dr. Thach received the records from the hospital, she cancelled the meet and greet and refused to consider her as a patient. The result was that my mother could not be referred to rehab and suffered a month of inappropriate care, which included 3 more visits to the ER. My mother was nearly forced into memory care (at a facility where Dr. Thach is conveniently the doctor) due do the lack of a PCP. Turned out her problems were fairly easily resolved by treating a UTI and adjusting the medication that was causing her to pass out. However, because Dr. Thach refused her care, my mother was forced to endure a month of dangerous falls, dehydration, humiliation, and a near brush with a memory care facility. I understood the difficulty we would face moving them into VT because of the shortage of PCPs and had prepared accordingly by setting up Dr. Thach’s services in advance. When she called to tell me she was refusing my mother as a patient without even meeting her, she word for word said to me, “I cannot save everyone.” The is unconscionable and disgusting. It took one proper doctor’s visit to straighten out my mother’s issues. Had Dr. Thach done her job, this would have been done in December. Instead my mother languished until late January and was lucky she was not permanently injured by the lack of care. The seniors in this community deserve better than this doctor of convenience. You disgust me Dr. Thach."