Tool & Truck Rental Center at The Home Depot 296 North Plainfield Road, Lebanon, NH 03784

"I placed a special order for some composite decking boards, and I am not a professional builder. The service from the Pro Desk specialists was outstanding: from the guidance with my special order and timely notifications, to later exceptional help with arranging cutting, re-packaging and loading my large-size order. Mary was the best! I was very stressed about transporting these long boards, but the Pro Desk and other store associates made it a smooth process. The rental services were also very helpful and professional. I am very thankful for all the help my husband and I received at the store and on the phone."

"Equipment worked perfectly. Staff was very helpful."

"I went to Home Depot on 12/6/2016 to buy a snow blower. I was told that I could open a credit account with Home Depot and get 12 months with 0% financing on the snow blower valued at over $1000. The sales associate helped me open the credit account, then purchase the snow blower. The credit limit allowed was many times the amount of the snow blower. I got home later that evening and discovered an email saying the purchase had been declined by Home Depot card services. I called them for help. They told me to try again. I did. I got the same email. I went to the store two days later to pick up the blower and get it delivered. They did not have it in stock. I went ahead and purchased the blower on that day (12/8) and came back that weekend to rent a truck from Home Depot and take it home. The sales associate said the credit services had been having issues, which explains why the purchase declined twice on 12/6. After three separate trips to Home Depot, I finally got the blower home. When I went to look at my card statement, the twelve months financing was not there! An associate with Home Depot credit services said that since the sale went through one day after the promotion, I am not eligible for the extended financing. I asked Stacy, the Home Depot associate why they would punish me for their error and basically told tough luck. Such terrible customer service from Home Depot Corporate! This will cost me big bucks in interest charges! The in-store associates really seemed to do the best they could with what they had. I appreciate their help."

"This Home Depot is awful. I don't know whether it was because I was a woman or because they don't care about ANY of their customers. Although, the male employees are absolute worse and will ignore way longer than the women will so I agree with the other reviewer who said that they discriminate against women. The worst employee is Andy, the assistant manager. He should be fired for how rude he treated me at equipment rentals. I don't know how he can still have a job there. I stood at equipment rentals for over 15 minutes then when he came in he walked right passed me after asking what I needed and proceeded to say he would be right back. I saw him helping another male customer in the store 15 minutes later. After I stood at the rentals counter for another 20 minutes, a woman by the name of Deedee came over and helped. She was the only helpful person in the place. And she proceeded to help me for another half hour because she had no support from any of her coworkers or the asst manager Andy that never returned. I will never go back to this store. It was miserable and they insist on hiring incompetent staff like Andy. I was prepared to rent multiple pieces of equipment but I decided on the cheapest piece because I didn't want them to have anymore of my money. I am appalled that they can't get better service employees there. Absolutely ridiculous!!!"

"I've had one too many encounters with chauvinism at this Home Depot. If you're a woman, I suggest you find another hardware store. The only helpful person at the store was at the pro desk; the guy there didn't seem to have any issues with me. Tool rental is the worst; if you're renting a rug cleaner, you're all set; otherwise, you'd better have a man because "women like to think they don't need men, but they do. Of course, men need women, too. To do dishes and laundry..." I'll be taking my uterus and checkbook elsewhere."