Primary Care of Milford

"I just got off the phone with Dr Heather Shafer who was on call when I called after hours for my infant with a highfever. She sounded annoyed that I woke her up (this was the second time I had to call), and had an attitude with me the entire time. She was very upset that she had to repeat herself when my phone reception wasn’t great. Finally, at the end of our call, I asked what her name was, and she said “WHAT?!” again with a completely inappropriate tone. This solidifies I’m staying far, far away from primary care of Milford, because they are far from that— more like my LAST choice of care."

"Corey is the only good thing about this place. Doctors are old school and don’t seem to care much. Been here for years and it’s always extremely difficult to get through to someone. Takes a long time for call backs. And today was the final straw when I showed up for an appt to find out they called to reschedule it however myself and my husband had no missed calls from them or voicemails. I’ll be seeking future care elsewhere."

"Until recently, my experiences with Milford Primary Care were overwhelmingly positive. Sara Rooney is a great, knowledgeable, and compassionate provider. Over the past couple of months, however, others who interact with the Milford Primary Care office and I have noticed a marked increase in hostility in general and routine communications. We have not seen this degredation with other providers within SNHH, thankfully, and hope that it does not become the norm as it is as unnecessary as it is defeating."

"Dr Shafer is an excellent doctor. I’ve had nothing but wonderful experiences with this practice. Always responsive and attentive and Dr Shafer takes their time for annual exams. I never feel rushed or anything. The front staff have always been pleasant too."

"This was my second bad experience with these people. I showed up at 10:06 for my 10:30 appointment after driving 45 mins to get there. After standing there for 10 minutes waiting for the front desk checkin lady to finish her phone conversation she told me because I was 15 minutes late for checkin(even though my appointment was at 10:30) that I needed to reschedule. The previous time they had served me a malformed bill and attempted to charge me 3x what I actually owed. This place is awful. Go anywhere else."