Geek Squad

"Do not waste money here for geek squad. Ever. At all. For any reason. Nickel and dime you unless you buy a year subscription. Then charge 200 bucks for a year. Take far longer than needed and far longer than estimated. You can never get a hold of the actual people when you call. Do not do what's asked, talked about, or requested. Then after all the money and time and the subscription. STILL don't fix the problem. $250+ wasted from a week long ordeal that did nothing. You have been warned."

"Just got a iPhone 13pro max repaired, just a 500$ repair… no problem let’s get it fixed. They kept our screen protector and SIM card. The Verizon Unlimited sim is probably being shipped first class to China now. I had remembered to insist I get that broken screen protector back so I could get it replaced for free. Now after all that money and time I got a phone without a sim and the stress that it maybe gone. The sim is the only easy removable item in that phone how a professional could miss that is inexcusable. We have lost our trust for the Geek Squad."

"I am having laptop problems with over heating so I scheduled an appointment with the Geek Squad for service online. In their form they ask what problems so I stated the problem. My appointment was scheduled for the same day. I drive 45 minutes one way for the associate to tell me they have to send it out and it would cost $85.00, it would take 4-8 weeks if they had the parts. Why offer repair and service if you don't repair but send out. I found someone who does repair and had a better attitude towards customers."

"I made an appointment online to have an iphone 7 screen repaired. It said it could be done in a hours time. I get a call that Sunday saying they will not have a technician available until Wednesday. Ok fine I made the appointment. I drop the phone off Wednesday to be told they do not have the part in stock and it could take two to three days to be done. Ok fine I left the phone with them to pick up when it was done. Saturday comes and I get a call. They say they are sorry but the technician had a family matter and my phone was now not going to be touched till the next Wednesday. At this point I have realised I made a mistake by bringing my phone to this place. I had to be out of town for work so when the phone was ready I was 200 miles away and had to wait another day. In the end it was a 7 day wait just for them to even have the phone repaired. I will drive to the next apple location should I have another incident. The Geek Squad at Best Buy in West Lebanon NH is apparently too understaffed to satisfy customers need"

"The best tech I know. I have bought Geek Squad services for seven years now. They fixed everything just Super. I was hacked twice, both times Geek Squad recovered 100% of my computer. I have never paid an extra fee, not once."