Kohl's

"Lots of options to choose from. The staff is very helpful and friendly. It isn’t just this time or only one area. All the staff I have encountered have all been the same!"

"Placed an online in store pickup order on Sunday at 9:30AM. Received confirmation email immediately then around 9:40AM received an email that the order was cancelled by the store (items not in stock). I had to go to West Lebanon anyhow so I figured I'd swing into the store and check to see if I could find the items that I ordered. Within 5 mins I was able to locate all of the items I had ordered in stock on the shelves. If you don't have staff, I get that, just don't offer in-store pickup if you can't provide in-store pickup. However while I was in the store, I observed what looked like plenty of staff just kinda milling about chatting amongst themselves. The lack of just basic general service is what will push me and others to shopping online. I have no problem spending my money elsewhere, which in the end is what I ended up doing."

"I ordered online for pickup. My products were ready in an hour. Everything went really smooth. The staff were very pleasant. I plan to order again."

"There was a mixup with my online order pickup and three associates spent time trying to help me and were able to locate my order even though I had mixed up some numbers. Kudos to Michelle W., Vicki, and Deb B for their efforts. They say they are always willing to help if customers tell them of a problem. The store is also very clean and well organized and neat."

"I love shopping at Kohls, and I've been visiting West Lebanon for two months, I've always received good service, but today specifically, a young woman served me in a way that I found rude and impolite. I always make high-value purchases, and I receive coupons , the attendants give them to me without me even asking, I think it's wonderful, however, I always lost the coupons, and today was the first time I decided to use them. Anyway, I asked the young attendant if I could use the coupon to buy two pairs of pants and if I could buy more,if i get another coupon, and she rudely told me no, that today I wouldn't get a coupon, like "NOT TODAY, you don't you will get a coupon" I get out of store without saying anything, she could have explained that I would win but I couldn't use it in the same day, I only dont understood why she was rude and didn't give me a coupon. I definitely won't buy again there if I have to get service from her."