Rymes Propane & Oil 2 Main Street, Antrim, NH 03440

"Absolutely terrible experiences with them. They take forever to answer the phone, don’t listen to anything you tell them, and are extremely unprofessional. We put in a report of having no heat, told them we had propane, and we needed a tech. What do they do? Send out a propane delivery guy instead of a tech, 2 1/2 hours after we called at 11pm. Then send out a tech the next day, who tells us we need a gas valve (told them that from the start), they tell us we will get a call when the part comes in to schedule the service, and then they sent someone out a day later with NO CALL to have someone home! Then tell us they will be here Monday, Monday comes around and we get a call that they are no longer sending someone! They are fully aware we have a baby at home and still let us go over a week with no heat. We are in a rental which is the only reason we deal with this terrible company. It is so poorly run and extremely unorganized."

"I have been a customer of Rymes for 10 years now, first at our home in Peterborough NH, and then in Dublin NH. Good things: They will sometimes show up for fuel deliveries. They have a very nice new website and mobile app which makes it convenient to order fuel, setup a service, or check your account history. This is likely why I have (foolishly) stayed with them so long; I appreciate the convenience! Especially for something we need to order multiple times per year. It is northern New England after all. Bad Things: Everything else regarding mechanical service, fuel deliveries, customer service, and price. Fuel delivery service: They will add fees at the drop of a hat for anything they can argue is an "obstruction" or a "hazard", such as an inch of snow, or an unlocked garden gate they have to pass through. Otherwise I have had no issue with the delivery folk. Mechanical Service: Just not all that competent unfortunately. Multiple times over the years I have needed to call an independent service person after Rymes attempted to fix an issue and could not. Some of the service people are very nice and great to work with, others are very surly and dismissive. I dont really care about the attitudes all that much though, the real issue is that they dont fix the problem. They will still happily charge you $1000s for their attempts however. Phone Customer Service: Will not commit to delivery dates. Will not rush delivery in emergency (unless you absolutely beg them, then maybe if they feel like it). Imagine if every time you went to Burger King the clerk argued with you, accused you of disloyalty, and made you fill out a questionnaire before they served you. That's what dealing with this group feels like. I have money, you have product, why does this need to be so complicated and unpleasant? Price: They add multiple unexplained fees to the bill, and the prices are higher than competitors, whether that is fuel oil or propane. It seems evident to me that the company is putting its money into its technology side, which is great! But also that it is doing so at the expense of the meat-and-potatoes service operations, which is not great. My advice to Rymes: Hire more people, pay them better salaries, and commit to the service side of the business. We will not be using them for fuel or service any longer."

"The service from this company is very bad, I have a problem with the gas line, the staff came to my house to check and said they need to replace the gas line before I can use it again, four days later when the staff helped me install the gas line, they disconnected all my gas line only the gas line of my stove were connected. The staff said they were too busy and don’t have time to connect other gas line. Also, the staff accidentally broke my heater , The staff checked my heater and said that one part was broken. They need to order a part and come back to help me fix it. After waiting for two weeks No staff contacted me! Then I called to ask what was going on, and their service department said they couldn't get the parts needed for this heater because the company no longer produced it. In the winter time I don’t have heat, no hot water, no dryer for over two weeks."

"The management cannot be trusted. They are extremely unprofessional. They discriminate against “too many health problems”. They pile on extra work to their employees with no appreciation. There is no concern for their employees health. All they do is lie and manipulate. They will keep you as a temp and promise to hire you when in fact they don’t have any intention to. Overall I would not recommend this company to anyone. Worst business I have ever worked for."

"I have been a customer with Rymes for over 6 years and will be one no longer. After calling them twice in a month for a fill up they put only 100 gallons in at a time. I called them today to schedule yet another fill up and they told me it would be 2 weeks until they could take care of me. They wouldn't even do an emergency fill as i was out of fuel. They stated that they were taking care of their auto-pay customer and that they were priority. I guess the 4+ fill-ups i need a year isn't good enough business for them. I called Vallaincourt in Hillsboro and i was filled within the hour (without an additional service charge)."