Hanover Insurance Co

"Never returned my call"

"Do not use Hanover insurance. This company is by far the worst insurance I’ve had. They do not care about you as a customer and will find any excuses possible to avoid paying out"

"Horrible. Can't get a real person on the phone to save your life. I'd give them 0 stars if I could"

"Dealing with BEFORE issues for my surgery and it is a nightmare! No notices to me about what is going on and My case worker sent out forms and NEVER once looked into following up with any of my Drs. So I did their job today. Because as my husband was informed, if NO information is received I will NOT get any money to help me for the 4-6 WEEKS I will be out! It’s a game to they to keep the money! Now I am on it and they will get calls daily so I know the progress of my claim. I thought liberty mutual sucked, no they are now winning the prize. Next stop is a lawyer!!!"

"We are having the worst time ever in having our claim settled. To replace the 2004 Scion xb we have been offered a sum of 4896.00 and checking all the available 2004 Scion xb vehicles within our area and extending to a 75 mile radius we were unable to find that vehicle for less than 6500 and the average price was over 7500.00. We have been without this vehicle since June 30.2013. Today is August 18,2013. Hanover Insurance has created a hardship situation for our family and they have not negotiated with fairness. We all have insurance so this would never happen. We are very upset.. David Goldman Windham N.H."