Back On Track Physical Therapy

"Wouldn't recommend if you need to use an insurance for payment. They are not willing to summit an insurance claim for you, so there for they want money out of your own pocket, which is very expensive. I even had my insurance company call and assure them they would get the payment."

"VERY disappointed to find out because I was sick X 2 and told by the State of VT to stay home if I think I might have COVID, I was told I cannot reschedule as I cancelled twice! I guarantee it is because I have Medicaid as I have experience with type of BIAS. In my eyes, MONEY HUNGRY and should NOT be in the medical field. I guarantee that had I had better insurance that they get paid better, they would have rescheduled my appointment. I am also contacting the Healthcare Administration to file a formal complaint for discrimination. Have your Physician refer you to someone ELSE! They didn't even have the decency to call me and tell me that. I had to call again to see why they did not return my call. UNPROFESSIONAL AND I WOULD KNOW. (Worked in Medical Field 34 years)"

"The women at Back on Track are fantastic! They run a practice focused on the whole person, not just the ailment that may have brought one in. They ask pertinent questions, listen to concerns, and come up with a treatment plan that fits into my life. I have seen 5 of their skilled practitioners for a variety of needs. It is an upbeat, positive environment."

"I’ve been coming here the past two springs after injuring myself running each year. Jackie and Liz are awesome and always help me to feel better quickly. They are welcoming and make PT fun.They have helped improve my effiency and stride for running and I’ve been able to take time off my average splits. I always received emails reminding me of my appointments and front desk staff has always been super helpful in sorting out insurance questions or scheduling! I highly recommend Back on Track!"

"Let me start out by saying I liked the environment at this place, and Jackie was nice. I'm extremely unhappy about their policy though. They don't call to remind you of appointments and after 1 missed appointment they give you the boot. I don't recommend going to this place unless you don't have small children who get sick occasionally! The person at the front desk has a HUGE lack in communication skills as well."