Rutland Regional Medical Center

"They definitely take care of the wife and kids well- but i won't go if worried about myself for any reason especially if fear of having a aneurysm (only went to appease my mother), I sat 7 hours in a hallway chair waiting for a mri to later find out if what i went there for had occurred i'd be dead long before then, then i got billed for a room and a bunch of labs that didn't happen amounting to about 8k, then when i called to dispute the bill they sent to their private collection agency who decide where to spend my money because this had happened before from previous visits (inaccurate billing, double billing, not billing insurance) for other reasons (bronchitis, low blood psi syncope(never got a reason was told to eat more salt, got billed tons of labs on a "free checkup" with my doctor that were supposed to be free with my insurance) and a couple others) preventing any accounts from dropping and not paying off anything. Took years for a resolution. If it's my kid or wife I'll go here, but if I were bleeding out I'd call Dartmouth for an ambulance (if i were ever rejected at express care from severity- hasn't happened yet) for a pickup at rrmc er waiting room or hall chair before going to rutland from my own personal experiences. Took a decade to fix my credit and hopefully never going back here for fear of the same unjust billing. If not life threatening I choose community health express care for financial honesty."

"My son was brought in with a closed head injury/concussion. After a CT came back normal the staff apparently forgot he was there. Once he was noticed he was told he could leave. He was not able to stand on his own, did not know where he was and was nauseous. He was given Zofran and sent on his way. My son is 19 and was 3 hrs from home without an adult present. I am thankful he got home safely with a friend driving and can now get him the care he should have received."

"The entire sedated MRI process was much better than I expected. From the greeter at the entrance to the imaging desk greeter, to the check in guy, to the nurse that injected me, and to the mri tech and assistant - my experience was a total win. I felt totally taken care of! THANK YOU!"

"Last month my mother was admitted for two weeks. She had a complex case, with an esophageal obstruction that inflamed late stage COPD and late stage CHF. She had some standout caregivers: Dr. Multani, the hospitalist who came down to the ER twice on a busy night to answer my questions upon admission; Dr. Remus, the interim hospitalist who took time to considerately answer our questions about her progress; Cassie, the PCU nurse who was a model of kindness and professionalism; and Latasha, the respiratory therapist who took time to get my mother more help when I repeatedly didn’t hear back from my mother’s doctor on an exceptionally bad evening. Based solely on those care providers, I would give RRMC a 5-star rating. But our experience with her main hospitalist, Dr. Megan Wright, was unnecessarily frustrating at a time when we needed compassion and communication, especially as my mother has vascular dementia and can’t reliably represent herself. I know that, in theory, everyone in health care is trying their best at a time when hospitals are understaffed and overpopulated. I get it. But I also know that lack of communication from my mother’s doctor should not rival the frustration we experienced of not knowing what was wrong with my mother and whether she was likely to survive. This failure to communicate was especially stressful after we requested a transfer back to Dartmouth cardiovascular, where my mother had recently been treated, but didn’t hear back from Dr. Wright for two days, and only after I wrote a letter to Rutland’s Patients Relations to ask for assistance in getting Dr. Wright to respond. It was ridiculous. With all the technology we have these days, someone at this hospital can’t figure out how to connect busy doctors with concerned families during a time of crisis? Perhaps, Dr. Wright, you should put a pause on the community gaming and work on this need."

"My mom had surgery, the nurses didn't give her the pain medicine ordered by the doctor, i guess she (the nurse) felt she knew better than the doctor that wrote the prescription what was needed. She spent the night crying out in pain, tossing, turning, and pouring sweat. On the next shift, a new nurse was able to give her the medication, as prescribed by the surgeon and get her pain under control. They denied her visitors, quoting policy. When asked for a copy of this policy it was denied, and I was told by Brian Kerns, the Administrator on Call and Karen Ferreira, the surgical care unit supervisor, that the hospitals policy is not to hand out copies of any of their policies as they change so often. This seems rather disturbing because they can quote you anything as policy and you have nothing to show that, that is what you were told. This seems like a move to be able to make policy on the fly and push whatever agenda they see fit at the moment, instead of actually being held to a standard of care and a written policy that is fair across the board and applies to everyone. They also later that very same day emailed a copy of one of these policies to my aunt, so i believe they both were lying to me. This is especially concerning to me as it is allowing the nurses to act however they see fit in the moment and quote it as policy, knowing you will never get your hands on those policies. I asked to see where it states that they do not hand out any policies and was told by Brian Kerns that it was a hospital document and therefore confidential. However they do hand out privacy policies and such, which are also hospital documents so I'm a bit confused. When asked for something in writing stating this, they were unable to provide anything. They seem to want to do everything in closed door meetings in a hush hush manner, and sweep complaints under the rug. They refused to listen to my mother about several of her concerns about her care. My hopes is that the nurses on the surgical care floor are just this callous, thoughtless, and inconsiderate across the board and that it wasn't due to the fact that she is a black woman, because that would be very disheartening. My mother was left in pain for about 18 hours after having a major surgery with the absolute bare minimum of care. I would never bring another loved one here unless it was a dire emergency, I'd rather drive the extra hour to a neighboring hospital than be lied to, and treated with such disdain by people who want to call themselves medical professionals, they are anything but professional."