MyEyeDr. 1248 Waterbury Road, Stowe, VT 05672

"Wow, this is what happens when they try to turn a personalized service into a commodity: total chaos. Nobody knows what they are doing, the frames they sold me were apparently sold out, and nobody called after over 3 weeks. I was out of sight, out of mind. They act like you are inconveniencing them when you simply ask how and when you will be getting the frames you paid for. While I was there the first time, two other customers were trying to pick up glasses or contacts, and dealing with the same level of confusion and chaos I experienced. They left empty-handed. This chain won’t last long if they don’t make major improvements to their horrendous customer service."

"I am baffled how any organization can fall behind by over an hour in the first hour of them being open to the public. They opened at 8, I had a 9:00 appointment and I was seen after 10. I finally had to inquire and, at that point, I was seen shortly after I initiated some urgency. Staff was relatively competent and friendly, but the point of an appointment is that is the time when you expect to receive service, give or take a few minutes."

"Like a number of other reviews, many of which are well over a year old, mine too is based on scheduling woes. I arrived to my appointment 15 minutes early only to be told that the person before me arrived late and they were running behind. How did that become my problem? I'm punished for being responsible? I wasn't seen for almost an hour past my scheduled appointment. This place clearly has no desire to fix their policies. This place is another prime example of late stage capitalism monopolized corporate takeover of a rural optometrist office. Will you get what you need? Eventually. Will you pay more than is fair to line shareholder pockets? Yes. If you have good insurance will you pay less? No, they will just quote you $900 for lenses so they can charge you the same as a cash customer. Do you have any other local choices? No. Will I get a canned toothless generic apology here? Yes. Will they change anything for the better based on my review? No. So who's ready for universal healthcare?"

"Had an appointment with a virtual optometrist in the office for the first time. I didn't know what to expect, but Alexia, the in-house technician, made it so enjoyable. Best vision appointment I've had in... well, probably ever. Many thanks to all of the very pleasant staff, but Alexia was absolutely fantastic and deserves recognition for her professionalism, expertise, and humor. Turned a mundane checkup into a memorable experience."

"Had to wait 5 weeks to get an appointment. Today December 4was the appointment which they cancelled as the doctor was not available. Curiously, it’s Monday morning, dark, cold, snowy, maybe somebody doesn’t feel like going to work… I asked for another appointment as soon as possible as I have eye problems. They told me January 29, almost 2 months away. I told them they were done. I have an appointment with one of their former doctors in WaItsfield tomorrow."