Milton Rental & Sales Center Inc.

"Fixed my snowblower on time and for the price agreed. No complaints here. Good job!"

"I rented a 46' lift for the day. A couple hours into the day, the lift broke down and was down for approximately three hours until a tech came out and told the contractors that there was a loose wire. I called MR and told them this, and his response was that the contractors "must have done something." Because of the lift being down, the contractors had to do much of the work on ladders instead. With delivery costs, the lift rental cost me $696.95 for the day, of which the contractors were only able to use it for about three hours. The owner/mgr of MR said he "couldn't really" give me a partial refund and that "unfortunately these things happen sometimes." He gave me a $30 refund. Not pleased at all and I do not recommend them for rental services."

"Just over a year ago I have purchased a Husqvarna 562XP chainsaw as per recommendation from Doug with the extended warranty . Doug has always been great to deal with to the point that I have purchased other equipment from him. I have always strived to buy from a locally owned store to support the community. The saw worked great for over a year until a few weeks ago it stopped running. So I took it back to Doug and asked him to have it looked at. A few short days later, I got a call from Milton Rental and Sales stating that Husqvarna has declined fixing the scratched piston under warranty because apparently I have used inferior fuel in the saw. Ever since I have purchased the saw, I have followed Doug’s instructions and only used Premium Non-Ethanol fuel with a mixture of 50:1 with oil. Having spoken to Husqvarna themselves, they told me that the service technician at Milton Rental had determined that the fuel was bad and therefore they wouldn’t cover it under warranty. My issue with this is that the technician at Milton Rental has not done any tests to the fuel to determine that it was bad. They have saved the remaining fuel that was in the saw and returned it to me. So I purchased a test kit to test the fuel and the fuel was of good quality according to the test. It is a disgrace for a technician to make a determination blaming the fuel without being able to back up their findings. It is correct that if they would have performed the repair under warranty, they would not have been able to charge Husqvarna as much as what they have quoted me for the repair which was close to $500 on a $800 saw. It is quite convenient to blame the damage on the fuel with the possibility that I would just tell them to fix the saw and pay for it myself at a much higher profit margin. It’s a shame that this situation has turned out like this as I would have never expected this kind of treatment by a local business. Across the counter one of the staff said that it was “tough luck” when I went to pick up the saw and expressed my frustration with the situation. This is a disgrace!!!"

"Brought a pump in needing a new shaft seal. After having the pump for 4+ months they said they couldn’t fix it and charged me $1300 for “all their labor” When we picked the pump up it was in pieces! Literally everything taken apart. They also put a new fuel water separator on. Which I never asked for at the low price of 230$ I could understand charging for parts that were relevant to the issue I asked them to fix. But they did 100’s of dollars or “repairs” that I didn’t ask for and didn’t fix what I brought it in for!"

"Let’s start with the good.  They had my snow blower back to me in 4 days.  They assisted my wife with loading it, from the loading dock into the truck when she went to pick it up. They are listed as a Cub Cadet authorized service center, and closest to my home, about 30 minutes away.  I called the store on the phone to ask about warranty work.  They advised I can drop it off.  When I arrived, I reiterated that my snow blower was about a year old and should be covered under warranty.  The gentleman at the counter advised that since I didn’t purchase the product from their store, he arrogantly stated that they wouldn’t honor the warrant.  When I questioned it, he said they don’t have to honor the warranty if they don’t want to.  Both, due to being during a VT winter, and not wanting to waste the 1 hr round trip, I reluctantly left it with him. My snow blower has been breaking 2-3+ shear pins with each use.  In addition, the auger appears to run at high speed, yet when encountering any significant volume of snow, it is unable to handle it and frequently clogs.  $86 later and a new belt (which I easily could have replaced myself but know there is something both additionally and significantly wrong with it), they claimed it was complete.  Even though they changed the auger belt, they didn’t bother cleaning the pulley’s or tensioner. Both of which are caked up with fibers (which I assume are from the previous belt), and burnt rubber.  The problem, as I anticipated, still exists. I recently moved here onto my first property with acreage.  There is a lot of equipment that I will be needing to both purchase and/or rent.  Needless to say, they lost a future customer due to their poor attitude, shoddy work, and garbage policy of not doing warranty work on equipment purchased elsewhere."