CVS,

7 Essex Way, Essex, VT 05452

"Claim understaffed pharmacy. Poor customer service. Had a vaccine appointment for flu vaccine. CVS online stated not to make Novovax appointment so made a flu appointment. When said that I wanted to add Novax, said that they could not do it because they do not have enough time. Will not be coming back to this CVS."

"It is impossible to reach anyone in the pharmacy. The phone just hangs up and there is no way to send a message. I had to drive all of the way there to simply ask why a Rx was not refilled from over a month ago. They are way understaffed!!!"

"I'm not a big negative review person but you should steer clear of at least this CVS. Their pharmacy can't timely fill orders or provide clarity on when they will get filled as they are that backlogged and this has been a consistent pattern. Nothing like watching your sick kiddo spend the night hacking away because they can't get their prescribed antibiotics after it was promised after lunch and then 40 minutes before close they still can't fill it and ask you to come back tomorrow. Want to talk to a pharmacist to ask that next day? Good luck trying - their phone system is designed to ensure you can never get them. I feel bad for the people who work here - it's clear there aren't enough pharmacists as the ones who are here have to constantly make excuses on call outs for why they can't handle the volume of scripts. It's been a consistent issue at this location so much that I'm done with CVS in general. I'll go down the road if it's urgent (where they are capable) or fill online for non-urgent ones online (where comparison shopping I save 75% on CVS rates). This location is no longer convenient which destroyed the only shred of value that remained."

"I would give zero stars. Pharmacist is clueless. My Dr sent in an Rx and they wouldn't fill it because they said they needed more info. What did they need? How much to take and why.... My bottle clearly stated BOTH. I've never talked to someone so incompetent!!! Never again will I go here."

"The staff never knows what’s going on or has the correct information. Every single month I call ahead to make sure my prescription is in stock and ready to be filled as I live an hour away, and every single month without fail they mess it up. I arrive and suddenly “there’s an issue with my prescription” and my doctor needs to call it in again. They never seem to know who gave me the go ahead, and always make me feel like it’s my fault."