Brandon Lumber & Millwork

"Local hardware and building supply with an always helpful staff."

"One of best hardware stores in Brandon! After the real hardware store in downtown closed recently, we’re left only with Brandon lumber. To be fair they don’t have the word hardware in their name so I guess that should tell you something about why it seems to be such a low priority there. Okay fine, you figure it’s worth a shot to check out what they have before you spend the time and gas to drive to a real hardware store. Problem is, the manager or owner of the store got trained in customer service at Applebees which means that most of the employees will hold your hand and lead you around the store. (Apologies to all the people who like being interrupted with: “how you folks doing over here” every 39 seconds while eating or having a conversation while seated at a restaurant.) Impulse buys are not an option because if it’s not on your list, you will be dragged past the other things you may have wanted to look at. It’s all about turning tables don’t you know. I was once led to the spray paint at which point the kid pointed like Vanna White at all the spray paint cans. He then asked what color I was looking for. I turned my head slowly towards him expecting a sarcastic smirk, but no, he was serious. I had to assure him multiple times that I could handle figuring out which color I wanted as they all have conveniently color coded caps. After a long awkward silence and staring, he moved 8 feet away and pretended to look at the shelf."

"I am so thankful that this place is so close. Every time I come in, the people behind the counter are happy to help me with whatever project I'm working on. I can always count on getting polite and friendly help and advice from the people here. I cannot recommend this enough over the bigger, less personal hardware stores."

"I am from out of town moving my grandson into the area and needed a screwdriver. When a entered this store I was greeted immediately with smiles all around. Megan came right out from behind the counter to get me what I needed. I work for the Disney company and I would say she is Magical. We chatted a little and she told me to send my grandson in any time. Just yesterday I called for help, some not even " hardware" related and she was just as helpful and friendly. This is guest service at it's best."

"The folks here are always willing to help you find what you need. I went in looking for foam stops to put around my window AC and the gal found some for me!! It wasn't on the shelf yet, but she sold it to me. Keep up the good work!!!"