Family Furniture 1352 East Main Street, Newport, VT 05855

"Awful awful experience and customer service. I stopped in to purchase a chair for my mother who was getting out of the hospital due to a medical emergency. I picked out the chair and stated I would like it the same day. I was never offered delivery. I was never offered assembly. I was given a chair that once out of the box reeked of mold. The next day during daylight hours it’s possible to see a faint white haze on the outside of the box indicative of the mold and smelling of it. During assembly I followed the inductions and the 50mm screw blew through the left side arm. I did not use the incorrect screws. There were worn off parts on the wood. I called later on in the week. The conversation with whomever I spoke to was anything but pleasant: I was condescended to if I was sure I knew my left from my right. I was admonished that I didn’t call earlier. Mind you, I called a few days later within a week- not weeks or months. I had to reiterate that my top priority the last couple days was not this chair- it was taking care of my mother who just had major surgery. There was zero empathy, zero compassion. I was gaslit over and over that I simply must’ve used the wrong screws. I didn’t. I relayed that the chair even smelled of mold and I had to wash the seat covers- I was admonished for that. She told me that if they still smell I can just use Febreeze. She then attempted to blame me that I didn’t have them set up and deliver the chair- I reminded her she never offered options besides my initial idea of hauling it home in my suv. Her retort was that I should’ve asked. It is not my responsibility to do your job. I don’t work for you. I don’t know what services you do or not offer. I don’t know your delivery timeframe/options. Offering or advising all options to a customer is your job and responsibility, not mine. The way that this woman handled this conversation, every single thing was my fault. I just wanted to find a solution and for her to care about the state of the chair I purchased as well as check her inventory if someone else purchases the same style chair that smells of mold. Throughout the entire 20 minute conversation I was interrupted constantly and repeatedly asked “are you done yet?” Never ever go here."

"We had such a great experience here over the weekend! We were able to find everything that we were looking for (and more) - at great prices! Reg and Laura were so friendly and helpful. I’d give them 20 stars if I could!"

"The owner lady will spend as much time with you as needed. She knows her stuff and will take you through different models, options, fabrics, and color. The prices are reasonable and better than the other place down the road. The selection is huge and they do deliver and off your old couch (for a modest fee...)."

"We were delighted when we first walked in the enormous showroom- quality pieces, beautiful styles, and priced reasonably! The welcoming and friendly staff (sales and delivery both) made the experience of buying a new couch fun- we will definitely be back for more furnishings!"

"Staff was very knowledgeable. The inventory is incredible. The selections on furniture are amazing. I've never seen so many different styles of furniture in one place. Not to mention they have great prices."