802 Toyota

"Had a great experience with Dan Robinson from this dealership. Extremely friendly, knowledgeable and transparent. He was responsive and went out of his way to provide me with more information about the vehicle I was interested in. Although I did not purchase the vehicle, Dan's customer service was great, just wasn't the one I was looking for."

"On 01 Feb 2024 I went in to 802 Toyota to get help with my 2022 Toyota Tacoma. I turned my heated mirror on in the morning and it ended up cracking the glass. There is no damage to any part of the mirror just a clean crack in the mirror glass. I spoke to Brandy, service writer, and kindly informed her of my issue and asked if I could be helped. Brandy was immediately rude and condescending because I did not have an appointment. Brandy told me there was no way that what I suspected to be the issue was possible. She advised me that “mirrors just don’t break on their own”. I simply asked if someone could look at my vehicle and what the next steps would be and Brandy told my rudely I would need to schedule an appointment and only a technician would be able to diagnose what caused the glass to break, not me. Because of the way I was treated I will never return to 802 Toyota, even though this is where I have had my vehicle serviced since November of 2022. I would highly recommend never wasting your time with this dealer. I would recommend any other Toyota dealer in Vermont because I have called both White River and Handy’s and they are both willing to help. I also called to speak with the service manager and he will not return my call. Great business strategy 802 Toyota."

"Spoke to Jake and he said he will follow up and never received any, then I gave an email to negotiate a price and never got a return email, bad bad all around Updates: Initially was bad experience, Brett reach out to me and communicate through out the sales, like any sales would and work with my schedule to pick up the vehicle. Im happy with my purchase and over all experience after working with Brett."

"Parts & repairs here are great and fairly priced. All point check was totally worth it. Nice waiting room with couch, desks, electric outlets and smaller tables. I recently purchased a new car here and that experience was very different. My salesperson (Paul) was not very familiar with the car I was buying nor were they at all helpful throughout the process nor was there ANY negotiation. I won't buy another new car here. There's no communication between sales and repair depts."

"Had a great experience we 802 Toyota. Worked with Perry Fleming as my service advisor. Perry was great to work with and guided me through the repair process through every step. He helped me through my warranties and getting my van fixed in a timely and cost effective manner. 802 provided me a rental while my van was being repaired and I cant thank them enough for their support! I plan on using 802 Toyota to purchase my next vehicle. Thank you Perry!"