Ashley

"I would 100% recommend this Ashley‘s location to anyone I know! The customer service I received here was above and beyond! I worked with three different sales people on different occasions, as well as the woman at the desk that helped me get signed up for the Ashley‘s credit card and each and every person was wonderful. Two of the salesman that helped me with the purchase of my couch were even wonderful with my four year old son as I dealt with the details of finalizing the sale. My son even said on our way out how much he liked them and how nice they were… and we all know kids will tell you the brutally honest truth! Additionally, after I had left, I called back to add an item to my order and they were incredibly helpful with doing so even though the following day I changed my mind and wanted to change the added item to a different item… Scott was incredibly patient and kind even through my indecisiveness."

"Whoever was working customer service today was so incredibly rude. I had placed on order online and was trying to cancel as we were gifted the piece of furniture just prior (as I should be able to do). I had in the past called to check on a previous order and was provided the same service I was asking for today. “I can’t do that!” Was the response I got in a tone that portrayed that I was supposed to know that which if that were the case I wouldn’t have called. To my confusion why it wasn’t able to be done this time was presumably the reason for her attitude. Each time I tried to explain the situation and how I actually was trying to NOT be inconvenient, she interrupted and told me “well I mean I guess we should know if we like something before we buy it.” How incredibly rude!! I am in customer service as well, and this is NOT how you treat people. Get better employees."

"I called the night before, desperate for a lift chair for my father who has Alzheimers, and broke his hip. We needed it ASAP! I talked to Scott. He completely understood and advised me of what we could get quickly. I drove there the next morning. He actually came in early, to make sure we could get the chair purchased AND DELIVERED the same day! He was amazing!! The girls at the desk were so kind as well. I met the delivery guys at my parents house and they were quick, efficient, knowledgeable, and so very kind! They made sure everything was right before they left, and on the way out the door they noticed I was trying to load the old chairs into my truck. They took over and did it for me!!! These guys need a raise!!! 4hank you for an amazing experience!!!"

"My family has been long time Ashley's customers, and have not been disappointed to date. We have purchased a bed frame, 2 mattresses, recliner, and 2 couches. The quality is good, and pricing is fair. The overall experience goes from good to great with the wonderful sales team. They are knowledgeable and easy to talk to. We will continue to do business at the plattsburgh location whenever we are in need of furniture."

"The furniture is great but the manager does not want to work with you. I bought a furniture set that is very nice but it does not work in the space or with the look of the living room. I called and talked with the manager, it was delivered Wednesday while I was at work and on Thursday, the next day right when they opened I called to see if they would work with me. It was not custom pieces and I wanted to replace with a difference piece that was the same price! I would pay for restocking fee and all of the delivery fees because it is not about the money! He said there was nothing they could do! It has not even been 24 hours! He said he told me when we were making the purchase he said "no returns" we could not give back...but this was said when I ASKED the question he did not give up this information willingly. The VT store says they have a 48 hour return policy that lets the customer see how it looks and feel in their home. I think I'm buying my furniture from them! I will be remodeling my house soon and guess I won't stay local for the furniture. To me this is just bad business. Nice way to say "thanks for your $3,600, who cares if you spent good money and it does not look good, we just want the sale!""