Paya's Auto Service Center

"I only have great things to say about Brian the mechanic I worked with. However when a MAJOR transmission issue came up with my vehicle that I had purchased (this issue came up within a year of purchase) I had to call half a dozen times to speak to anyone. I was told that the entire transmission was rebuilt and replaced with new parts, and yet somehow it was already in need of majro repair. I was without a car for over a month and missed out on work, I was ignored by management, and had to go around the owner to a different salesperson to get a response. I was told that the $2500 fix would be covered by Ford as a recall, so I went ahead with the fix. It was not covered. Paya's refused to take accountability, and stopped answering any of my communications. Maybe I am the one unlucky person that got stuck with a doomed car, but I could not recommend buying from Payas. It's not worth the risk, and as someone who works in customer service, I was not impressed by how the owner handled the situation. I was left without a car, nearly lost my job, got stuck with a bill for $2500 when the car itself was sold for $11k. And for the time I was driving my car it was a safety concern. I am very unhappy and still trying to recover from the financial hole they have put me in."

"Had an appointment for an oil change. Car was taken in on time and serviced immediately!! Though they where short on help due to covid, they didn't allow that to inconvenience their customers."

"My passenger airbag sensor went out and Brian helped me out with a much better fix than the dealership offered. He was very kind and even did my inspection afterwards to get me back on the road. Great service at payas!"

"I had some obscure deferred repairs that needed to be accomplished on my aging Tundra that my regular shop wasn't capable of doing and they recommended I go see Brian. The work included a new front bumper, undercoating, spray bed liner, buff out the scratches, protective coating, new steering shaft, smashed rear motorized window replacement, motorized passenger window, and they even did my inspection and fixed the brakes properly finally! Now I'm ready for another 100,000 miles! I was really impressed. Thanks guys!"

"Updated Review: The service center this time around was very kind and helpful upon the replacement of our windshield and a new inspection. They pointed out things that we may need to look into doing and the near future but didn't pressure us into getting any unnecessary service done now. Rob at the front desk was very helpful through the whole process, and I would change my opinion to recommending this location to get service done. (previous review)Owner is friendly, but staff is not. They fail to have simple tasks done in a timely manner."