L.L.Bean 8 Glen Road, Lebanon, NH 03784

"It's LL Bean! Nice location. We make it a tradition to go to Powerhouse for Christmas shopping. They also have/had a great Halloween Day display and experience."

"Poor customer service…. At register. Grabbed some last minute holiday shopping items. All off same sale rack, same colors different sizes. All marked on sale. They couldn’t figure out how to get the sale price… so in the end wanted to charge double the sale price. Entire purchase canceled ."

"Bob in the shoe department was absolutely amazing. My daughter just moved back from Virginia and he was so kind, listened and directed her to the right boots, he was so wise about the shoes, sizing and what shoes/ boots were best for the needs she was trying to meet. And he had a flannel shirt to boot! Which was so wonderfully New England authentic!! And when he headed to lunch he introduced us to another team member to help who was absolutely lovely thank you Alaina!!"

"The young man welcomed me to the store and asked "if there is anything I can help you with?" He directed me to the area I was interested helpful in helping me decide which product, gave me time to myself to look over the choices, and when I was ready to purchase he was there to. Afterwards after all paid still at the counter I asked about a certain discount and I qualified for it. He accepted the return and then started the charge all over again with the discount. That was excellent customer services. And I love my purchase."

"News to me they no longer honor lifetime warranty at LL Bean. This LL Bean refused to follow their legendary replacement policy. I am deeply disappointed. Their staff was abrupt and made excuses as to why they could not replace that I know for sure does not match the corporate policy found online. This store does not follow the corporate policies and I am deeply disappointed in the rude staff to top it off. I do not suggest anyone shop here. Eventually I left feeling disappointed in LL Bean as a whole. They have lost a life long customer. Their rude customer service was very unexpected, however, they wouldn't even help me with my inquiry about just repurchasing the products telling me "they may be in the store, just look around""