Novello & Ashley Furniture and Mattress 1021 U.S. 302, Berlin, VT 05641

"I purchased a new mattress with an adjustable electric base. Aiden in sales is knowledgeable and pleasant. Outstanding customer service. There’s a large selection of mattresses at every price point. There’s other places to buy mattresses but Ashley-Novello made things easy. I needed a sofa removed to make room for the new bed and mattress. The competition refused to remove the sofa and said I should hire someone to remove it first. Ashley-Novello removed my old sofa and set up my new bed and mattress. The installers are local Vermonters and took time while I tried different mattress heights. They set it up exactly where and how I needed it. I was informed about delivery time by a human , not a robot call. Ashley-Novello was very accommodating to a senior citizen with mobility issues. 5 stars."

"Great selection with many different brands. Lots available immediately. Can customize too. Fun store."

"I recently purchased furniture for several rooms in my house. Aiden the sales agent was very knowledgeable, friendly and welcoming. The store was loaded with great high quality furniture and that made the selection very easy. They were able to customize several pieces and match them. The delivery guys were awesome too. They put everything together and took away all of the boxes. I highly recommend coming here for your next furniture purchase."

"So helpful! We bought a chair that didn’t work for my daughter and they let us exchange the same day. Helped us load it up. Everyone was so nice!"

"We purchased a La-Z-Boy sofa and loveseat. We waited eight months for delivery. We received the loveseat first and it was comfortable, we received the sofa afterwards and the cushions were very hard and not comfortable. A definite difference between loveseat and sofa. We had a technician come out from La-Z-Boy and he said that they would swap the cushions on the sofa either with the showroom model or order new ones. I waited two weeks and called Novello‘s for follow up and they said the technician said there was nothing they could do. That is a complete lie and I am so upset. I called the store and talk to a manager and he said there was nothing they could do. So needless to say we will not be shopping there again and neither will any of my friends. Word of mouth is the worst advertising for you today."