Little Rivers Healthcare 437 South Main Street, Bradford, VT 05033

"Great doctors office. The reception desk was very kind and efficient. Special thanks to Amber and Rhonda and of course Rachel Morse. I felt very comfortable"

"I had my first appointment at LRs a couple of days ago, with Dr. Rachel Morse. I am so relieved, after horrendously abusive services from DHMC, to have a new PCP who listens with compassion and engages me in my own plan of care. What a wonderful experience. Amazing staff, including the attending nurse, Alison, and the receptionists. So happy to finally feel like I'm a valued person/patient, that my life matters. With gratitude for Little Rivers Health Care."

"On October 27 2009 I called Little Rivers Health Care in Bradford, Vermont to cancel an appointment scheduled for October 30 2009. (I had been remiss in scheduling a follow up to a May 2009 Urgent Care visit -- had waited until September 2009 to try to schedule an appointment). The receptionist from Little Rivers Health Care asked why I was canceling and I told her it was because I had lost my health insurance and could no longer afford health care. She suggested that I meet with Dr. Kevin Connolly (an M.D. at Little Rivers) and assured me that because they were a Federally Qualified Health Center I would not have to pay if I couldn't afford it. Relieved, I agreed. After checking in and having my weight and blood pressure (that is all) by a Nurse, I met with Dr. Connolly, told him that I had no symptoms since May 2009 and thought it was a non-issue but wanted to be sure. Then we spent the next 10 minutes of my 15 minute visit talking about how I could not afford health care. There was no examination -- I didn't take a single piece of clothing off. I didn't even get out of the chair I was sitting in. We just talked. The primary focus was how I could not afford health care. I am now receiving calls from a creditor for the office visit at Little Rivers Health Care. I didn't have the money then and do not have the money now – in fact I am on VHAP -- with NO MONTHLY premium -- that is how little money I have. I have contacted the CEO of Little Rivers by email and have had no resolution -- no response actually. I spoke to them again -- in person -- on February 25 2010. They offered to put me on a payment plan! This is clearly a fraud to get money. To get a bill from Little Rivers Health Care after a 15 minute visit -- most of which was spent talking about the cost of health care -- when I called to cancel because I couldn't afford it and was told to come in anyways -- just isn't right. So today I filed a complaint with the Vermont Attorney General as well as the Vermont Department of Health Board of Medical Practice."