Central Maine Family Practice 12 High Street, Lewiston, ME 04240

"Took a special needs client here for a follow up appointment after having a stroke. She was 6 mins late due to having behaviors prior to the appointment. Dr. Stevenson canceled her appointment even though her mom was sitting in the office waiting for us since 10 mins before the appointment and had already checked her in. I asked to speak to the office manager who informed me that it was up to the doctor's discretion to cancel the appointment. It is very sad that this doctor had no compassion for the individual I support and would reschedule such an important appointment for being 6 mins late even after we explained the reason. I have called patient relations today and reported this incident. I'm waiting to hear back from someone."

"It makes me sad to read everyone reviews but I'm glad I'm not the only one dealing with this. I understand it has been a hard year for everyone but this is to much. I work in customer service and take care of alot people so I understand but whenever I need to make appointment for anything it's impossible because the person who answers the phone clearly doesn't care to set up appointments. This needs to change its not right for people to have to deal with poor customer service and get no help."

"I was seeing a nurse practitioner, Tracy Edwards, at this office for 9 yrs. I ended up missing 2 appointments because I was heavily pregnant and had a ride issue and I was dismissed from my doctor. I was horribly upset because I really really liked my doc and I had been seeing her for so long that she really knew me. The staff is horribly rude and some of the doctors assistants/nurses have no people skills whatsoever. I also had issues with medication refills. It's like the staff had no clue that if you are on a dosage of meds for a long period of time and then stop it suddenly,your body reacts to that especially if it's an antidepressant. In some cases withdrawals from meds can cause medical emergencies but these people don't care. All in all, horrible customer/client relations, but I did like my health care proffesional."

"The service is terrible. My Dr. is never available. My appointment that was made a year ago was cancelled on the day of the appointment and told the Dr. was not in the office......no other explanation. Oh yeah, it was a holiday. Then when I tried to reschedule, I would have to have waited 2 months... In the middle of winter. No thank you. So I had to see a Nurse Practitioner. This is not ok for an annual check up. I am a long time patient and it is impossible to get another dr. I am totally dissatisfied with your service."

"Literally the worst customer/patient service I've ever received. A few months ago it took me two weeks to get a refill issued for a prescription that I should have had a years worth of refills for. Today, I called around 11 to get an appointment because I've been sick for a couple weeks. I got a call around noon to confirm what I told them in the message I left and to be told a nurse would call me "shortly". Three hours later, I get a call telling me they cant schedule me until Thursday at the earliest (its Monday). I'm curious as to why the first person that called me couldnt have given me this information so that I could go to urgent care and be done with all this. Instead I waited for them for four hours so they could tell me I couldn't get an appointment for four days. These are just two examples of the awful experiences I've had with this company. I would not recommend them to anyone."