UPS Customer Center

"Very nice people only thing is hours aren’t right online"

"Three packages in a week have gone missing. When I contact customer support they tell me someone will call me back with information, but no one does. I tried to change the delivery of those most recent package to get held at the access point and was told delivery had to be attempted before I could change it. I AM SO OVER IT. I WWISH THERE WAS AN OPTION ON WHICH CARRIER TO USE. I WILL NEVER USE THIS COMPANY AGAIN!"

"ZERO customer service at this UPS Customer location! . I drive from Solon to Waterville today 4/14/2022, to ship a package. The trip eventually turned out to be a total waste of time. I was told by a driver at this UPS location there was no-one to help, but he did try to help. He was not familiar with the shipping labels, so he called his supervisor, a woman who's name I did not hear. She tells him, she's not there (doing her job obviously) to tell me to take my shipment to the UPS Store (franchise) in Waterville. I had no choice since this package had to ship asap. The UPS Store (franchise) in Waterville charged me almost 3X what it would have cost had UPS Customer Center been managed professionally. Don't waste your time with this location or the UPS franchise unless you want incompetence from the UPS Customer center or high shipping prices from the UPS franchise store. Both were ABSOLUTELY WORTHLESS!"

"Kind of annoying sitting at home all afternoon waiting for a delivery between 245-645. Watching on the “live” map, truck sits at one place for an hour and then sits literally half a mile from my house for another half hour. Then I get an update saying my package can’t be delivered due to weather emergency. So much for my 2 day shipping. **4/5/21 still have yet to receive my package, still have yet to get a response from a human being. I have sent numerous messages, was assured my package would be delivered Saturday, never showed up. It is now Monday, this was supposed to be 2 day shipping, with delivery on Thursday 4/1. I understand things happen, but to give customers the run around and blatantly lie is very poor customer service."

"ZERO STAR REVIEW! Horrible experience detailing with this location and with UPS in general. Be prepared for them to lose your package and never get you the item that you ordered. They will deny it and tell you that you are wrong. Heaven forbid you have to speak to someone at their office. Hope you don’t get Bonnie on the phone or she will use profanities, yell at you and hang up the phone on you. Good luck talking to the manager there. He’s worked for UPS for 30 years and will remind you of this countless times when you speak to him. He told me that he doesn’t have time to deal with customers and speaking to me was a waste of his precious time. He will talk down to you and tell you that his employees are right and you are wrong. Worst experience I have ever had in my lifetime. Will never give my business to UPS again!"