Maine Family Federal Credit Union

"Poor customer service and poor communication skills. Borderline discrimination on who they will do business with."

"Have been a member at Maine Family for 20+ years, and even though I now live out of state I continued to bank with them. Well, this may soon come to an end. Customer support/service is awful. I’ve recently had the need to utilize the mobile app for electronic deposit, but was running into issues. Called and discussed my issues with the mobile banking rep - Carol, who took my info, details of the issue and said she’d get back to me. Several days go by and no call returned. So I call, ask to speak to Carol… goes to voicemail. I leave a message and continue to wait. Try calling again several days later… Can I speak with Carol please - please hold. Moments later, I hear the phone pick up, then immediately hung up. Not one word spoken. Conclusion, Carol recognizes the out of state area code, has no answers for the mobile app issue, and can’t be bothered to assist in resolution."

"This company has become harder and harder to deal with to stop a payment on my card i was told i need to come in and sign something. They also are no longer opened on weekend for in person service . Only drive up . So if you work monday -Friday good luck getting anything accomplished with them. ."

"Very poor customer service.. On hold for over an hour. Called back again a bit later, left messages and still waiting for some kind of acknowledgment from them. This has been a 2 week waiting game so far. Called back today. Once again, the waiting will now commence. I work and live 2 hours away. I cannot just appear there at the drop of a hat. I am desperately trying to settle my mothers finances and accounts since her passing in February. I feel like MFC doesn’t prioritize customer service under special circumstances. I cannot wait to get this Credit Union behind me and out of the picture… Noone needs this kind of headache.."

"Been a member since I was 8 years old. Happy to stay with them always helped me with loans and I feel like they gave me the benefit of knowing me into account. Best credit union I've dealt with."