Boston IVF

"Wasn’t going to say anything but since they keep asking me to review here I go! I recently had a baby girl through IVF at the south Portland office. I’m obviously happy with the results but the process getting there was awful. Dr. Lannon was great, but some of the nurses were awful and not empathetic at all. One nurse yelled at me because my email was my maiden name and she refused to open the email until I called. I was never able to get through on the phone, no answering service which resulted in missed cycles. Very poor communication. I also felt like just another number to them. I had specialized instructions from a nurse for after care from a procedure and yet I was still handed the generic after care form and no one could seem to find what I was talking about in my chart. Overall if there was another IVF center in Maine I would go there."

"They don’t follow anything you state. I felt like a number and not a patient. When you call to ask questions they don’t answer them but they constantly bring up money owed. When I have paperwork from my insurance that it was paid and they are trying to make me double pay. I’m over the games they want to play."

"Worst place I have ever been to. I do not recommend this place to anyone. They just keep taking your money and don’t look into the reason why treatment plans are not working for you. I felt very rushed and stressed every cycle. After 2 years I ended going to CNY fertility and had such an amazing experience at a 3rd of the price with no hidden fees. I’m still receiving bogus bills from Boston IVF from 2 years ago…"

"South Portland location- Boston IVF initially felt like a great place to work with, as we were so excited we finally made it to the step of meeting with a specialist after 2 years of looking for answers. After our first IUI communication started really lacking. It was extremely difficult to get in touch with the nursing and office staff by phone or email. When we started cycle 2 the ball was completely dropped by having no communication from the nursing staff. This led to us missing that IUI all together and put our hopes off for another month after completing all the medication, payment and communication on our end. They made an extremely emotional and stressful situation much worse. I called the Waltham, MA location after this display of lack of patient care and they recommend the Bedford, NH location. We met with Dr. Wright the following week and have since been in her care. The communication, thoroughness and compassion have been a world of difference. We are so appreciative we found the Bedford, NH clinic. No one from the S. Portland location ever reached out to find out why we were no longer patients or to apologize for the missed cycle. I hope this saves someone the heartache it caused us!"