Red Maple Retreats

"Absolutely atrocious management. Booked a trip for this coming weekend for a family event and they decided today, the day before the booking started to let us know the residence would be occupied and we couldn’t check in. Then didn’t have any availability in other spaces to accommodate us. This all occurred after they already charged the full amount to my account. When confronted about how this happened they had no explanation and told us another booking had priority. How does that work? Especially after you already charged my account in full. Be wary everyone because this company completely screwed us over and didn’t feel the need to be accountable."

"Avoid this company at all costs. I booked through VRBO with them for a unit that sleeps 8 people including bunk beds. When we arrived the bunks were removed and there was only space for 6 people. Red Maple refused to help or even answer my questions about this situation. The only resolution offered was through VRBO for them to put me and my whole family Into various hotel rooms. Communication with this group is non-existent. A phone number associated with this business actually connects you to a different, apparently unrelated realty group. Note that I have given Red Mae numerous chances to help me out, including asking for a cot but I have never received any reasonable response other than a note that they can't help me. Avoid getting bait-and-switched like me and don't book with Red Maple I almost forgot! The heat didnt work in my unit the first night. I called and emailed in the morning and on this front I did get a response. The response was that I must have set the thermostats wrong. No - that was not the issue. I had to download the owners manual for the mini splits and read through the troubleshooting sections. That's how I learned about the fault conditions and how to reset the unit. This involved going outside and cycling the breaker. I was able to fix the heat 24 hours after arriving in the winter. The attached photo is the bunk beds which were removed without any notice to me, the renter."

"Came to Ossipee for a quiet family mountian/lake get away. And I swear the place we rented was SO NICE! It was clean and welcoming! It was so nice to stay in a house near the lake in a quiet community. It felt more like a home away from home. I had a small problem understanding how to work the trash compactor (never used one before) but a quick phone call to the property management company and they walked me right through it. I WILL be booking with Red Maple again! Cannot say enough good things about the property or the company who runs it! I'd give 10 stars if it were possible!"

"Such a great company to help with our yearly vacation!!! So helpful with everything we need for our stay at Bryant drive retreat. The place is always well capped up, clean couldn’t ask for anything more"

"The place we rented was fantastic and Very CLEAN! Every room well decorated with everything you may need or would want. In a great location, right near heaps of great places to eat! Stephanie was very accommodating and helpful letting us drop our bags off early so we could go skiing. Stephanie checked in on us regularly to make sure we had everything we needed. Would definitely stay here again! Highly recommend Red Maple Retreats when looking to stay in Northern NH."