Occupational Health Services of Portsmouth Regional Hospital

"While checking in staff took several calls and checked out other patients before finishing greeting or checking me in. I stood at counter over 10 min with no one before me, from the moment I walked in .. I have never watched a medical staff say to my face when another client walked in "I can help you she can wait" if there's a more formal complaint system I would like to use it. Took another call and I stood for 20 minutes total before staff finally said (only after I asked) I could have a seat they would be with me in a moment. The person running my appointment was the same person at the front desk I will assume they're under staff and change my review to two stars"

"Had my first dot physical yesterday, and was asked to empty my pockets before the urine test. I left my wallet and phone where instructed, last night noticed there was $100, (2x50) missing. My question, is it common procedure to make one empty their pockets"

"If I could have given this place a zero I would have! Son’s appointment was at 1:30pm, went to the window at 2:15pm to see how much longer it was going to be as he still was not seen. The person at the front desk stated that it was going to be at least another 30/40 mins as the doctor just went in to the patient before him. Lack of communication and complete BS, because heaven forbid a patient is late, then we have to reschedule and still make payment! Avoid if possible!"

"I was seen here recently and I was really impressed with the care I received. The PA Mary, nurse and receptionist all took a lot of time to care for me and make sure I had everything I needed and answered all my questions. Communication with them was always easy and they were always pleasant and kind. Highly recommended."

"Some of the nurses and doctors are bizarre, with little knowledge of basic medicine. Other doctors are great. I find that most of the time it is a pretty bad experience, though."