LA Hearing Center 72 Strawberry Avenue, Lewiston, ME 04240

"If it was possible to give zero stars I would. I had an appointment in July the still have not submitted anything to my insurance company I'm partially deaf & struggling constantly with no hearing aid because THEY FEEL LIKE IT"

"1.) Cancelled our appointment because they failed to plan for the provider’s maternity leave in February 2020. 2.) Couldn’t be rescheduled because they failed to make a plan to see us before COVID hit. 3.) Called me at 7:00am while I was driving 1 hour to get to an appointment in July 2021 to tell me my 8:30am was cancelled because provider was sick. 4.) Told me in that conversation the provider was sick the day before, too, and it didn’t occur to them to cancel a day ahead particularly when a provider is sick during a global pandemic. 5.) Offered me a different provider but said I would have to pay out of pocket or out-of-network prices because their new person wasn’t registered to accept insurances yet—and was taking appointments?? Why would you do that to families? 6.) To top it off, I state my frustration and Michelle—the receptionist—was snarky and rude. How dare you speak to a parent with anything but respect when our children come to audiologists because they have needs or are vulnerable. We don’t come to you for kicks and giggles. This is medical care. Have some respect."

"I had a terrible experience with this office, I took my daughter here when she was 10 months old they were unable to do the appointment do to the fact she was tired. They then took 9 months to reschedule the appointment and canceled less then 24 hours before the appointment. I do not recommend this office."

"I've had a great experience with LA Hearing Center. I have been to at least 2 other audiologists over time and this was the first time I didn't feel like I was being sold to. I knew my hearing was a problem and that I needed hearing aids, but I also wanted to see someone who treated me like a patient and not a customer; LA hearing did that. Dr. Palazzolo understood my concerns with how hearing aids would impact my profession and helped me get comfortable with the idea of having them. She didn't treat the situation like, "your hearing is bad, you need hearing aids, this is how much they are..." Instead she helped me realize how much I was compensating for my hearing loss and how the hearing aids would benefit me. She also understood how much of a change it would be for me and listened to my requests for how we could ease my way into getting used to them. Since then Dr. Palazzolo has done a great job of asking me questions about how they are working for me and listened to my input. It's been almost a year now and I can't image going a day without my hearing aids."

"Terrific staff ! Dr. Jenna saved my hearing with the utmost professionalism and concern. Jim Nixon"