DFD Russell Medical Center 11 Academy Road, Monmouth, ME 04259

"Refused to make an appointment, unless my daughter paid the 40.00 owed. My daughter was in express care the day prior. Refusal of care for a 40.00 bill ahe couldnt afford at the time. I couldnt believe it! My daughter will be finding a new provider and doctors office! This place is horrible!"

"Since covid .. if you have any little symptom ( fever, or a cough, even if you tell them it's not COVID as you took a test... you are asked to go in the back door and your brought into what is a storage room that they made into an exam room. Not happy being treated poorly!"

"Stay away! Unprofessional, on hold for hours at a time, a particular pcp states one thing & ends up doing the opposite, never reviews patient information prior to calling patient, repeatedly avoided addressing the problems at hand, thinks a one-size fits all gor every medication no matter if you are elderly nor pediatric,and is often on a power trip. Bedside manner of a wet turtle. You are better off fending for yourself."

"My husband and I are both disabled veterans. We just bought and moved into a house approximately 0.1 mile down the road from this office. We filled out and turned in all of the necessary paperwork to initiate care here. However, that was well over a month ago, and the office has not contacted us once regarding any care or appointments. We called to follow up about 2 weeks ago, and we were told that it takes about 6 weeks for them to process the paperwork. Understandable, however that timeframe has passed and we still have not heard anything. At this point we can’t recommend this place. Which is unfortunate considering it would have been the most convenient location. I was in the medical field in the military, and this is most definitely not the way to run a medical office."