Lemus Auto Sales & Service, Inc.

190 Valley Street, Providence, RI 02909

"This place scammed my mom for years. Thankfully she found a new mechanic. They were charging her thousands on repairs that cost a couple hundred. Please avoid this place because they take advantage of people who aren’t car savvy, women, and the elderly."

"Avoid this place at all cost unless you necessarily need an inspection that same day and don't have nowhere else to go. Which I don't understand why you wouldn't so avoid this place. Their big scammer's shadiest place I've ever seen. I should have known from the beginning from the weird trucks in a random loading dock. To the hidden shop you can't even see, plus the smell of Cod in their office which by the way looks like an old Avon jewelry store that needs updating. I was charged an additional $10 to remove my plate sticker from the top of the plate to the botto.m. Which I did offer to do myself but they said that they would fail me if i did that. So they charged me 10$ and a 3% credit card fee that im sure they report to the credit bureau lol. They could've just asked for a tip I would have gave them it just for charity. I cant believe places like this still exist."

"Reputable, honest and hard working. Family owned business, shows detailed photos of before and after of all work done."

"I came here for a safety and emissions test on a car we'd just bought. He found one barely bad tire and one of two license plate lights were out. He failed us on the safety test without offering to fix them before running the paperwork. We needed to get plates immediately. He would not allow us to change our own tire on his asphalt property so we paid him to fix these things which he charged us $20 (!!!) to install our spare tire and $10 for the light bulb. Then he informed us we'd have to pay an additional $55 for the emissions because he used up our free retest after changing a lightbulb and a tire. This is the thing we are most upset about. When we called the DMV to get the hold lifted on the vehicle and explained the situation, she was apalled that he had done this, but explained there was nothing she could do to help us. I feel like we got taken advantage of. We will not be returning."

"Poor customer service. Part came in wrong I did not complain nice to inform me however my car went from Thursday to Tuesday to get done then blows me up asking for rest of money when I already paid half just so they can finish quickly. One of the twins was very rude. I will never use them again. Also price change all of sudden from what was first agreed upon Cause he need to to put two more quarts of oil which understand however whole $48 more was just funny to me. Poor customer service glad to have my car back."