Pep Boys,

1246 North Main Street, Providence, RI 02904

"This place is an absolute joke, they have more issues than they could even begin to count. First, one of the workers there was telling an angry customer that was checking in for their appointment that their reservation and booking system is completely pointless because their company overbooks them knowingly, and they have no control over that. I went in to have two new tires put on my car and this took them over 5 hours to complete! To make matters worse, they recommended an alignment to my Subaru which they didn't know how to actually do - after 5 hours I got my car back with new tires on the rear and the car pulling hard to the left. They stated they did not know why it was suddenly doing that... I do not recommend these nonprofessionals."

"I brought my vehicle in to check why the wipers were not working. After 2 hours a diagnosis was given that the alternator needed replacement and the wiper motor as well, totalling $1,100. I then took my vehicle to an electrical /alternator specialist. They diagnosed the alternator to be working fine and NOT needing replacement. They were in agreement that the wiper motor needed replacing. Upselling unnecessary parts and repairs is unethical and illegal. Shame on you Pep Boys...."

"I came in for tire replacement for all four tires after having my front tire come off due to low air pressure/balding, and they claimed it was actually because of damage to my passenger control arm and it’s spring which would cost over $1000 to fix and said couldn’t rotate my new tires. mechanic came out and was super condescending to me, like I was a toddler. thankful I went for a second opinion at a different mechanic- guy I saw elsewhere said there was NOTHING wrong with my control arm or spring and the barring looked great (usually they’re the first to show wear). Other mechanic rotated my tires and assured me everything looked great. Just felt like these guys felt they could make easy money from me because i’m new to the area and a woman. (and not only did they try and scam me, but that means they were too lazy to just do the tire rotation since there was nothing actually wrong, which baffles me) Don’t recommend for young people or women to go to."

"I needed to get tire alignment and I had booked with Pep boys on North Main St., within an hour I received a call from a gentleman asking me to reschedule my appointment, but wouldn't tell me the reason until I asked. I was okay with rescheduling the appointment so I booked another one 2 days after. And when I walked in a half an hour before my appointment and was told I was just about to receive a call because my appointment was canceled. I thought that was very unprofessional/inconsiderate to wait until the customer arrives to tell them the appointment is canceled. Again, I tried to remain positive and scheduled another appointment for the following day with the gentleman at the front desk. I never received a confirmation email like he said I would receive. Then following day I couldn't make it to that appointment due to my work situation. And I tried to call the the site several times to cancel and no one answered the phone, or call me in regards to my missed appointment. I consider all of that bad customer service and I will never recommend anyone to Pep Boys on North Main."

"I am surprised that this location has such low ratings - they were able to help me out and while I spent more money than I’d have liked to, it’s not their fault and they were friendly and informative along the way. The Store Manager (Tyson), is professional, friendly, accommodating, and patient. He seems to have a good relationship with the other employees in the shop, who also have positive attitudes and good customer service. The employees at the shop here are really what make me give a 5 star rating. Note that they may not have your tire in stock; call ahead of time to confirm. Pep Boys as a company should improve their online appointment system, as it seems to be some disconnect between appointments made online and what the physical location has access to. Note that this location IS under construction as they’re getting an Autozone next door."