Harold Crook's Garage 10 Gansett Avenue, Cranston, RI 02920

"Always manage to find the problem and have the repair done on the same day. Honest and trustworthy. No matter the age of the vehicle, they will let you know if even a question of a potential safety issue. Even willing to hear a customer ask dumb question! Love these people. Always get a warm welcome, and genuine concern over any problem with my vehicle. Also have had a little preferential treatment being a nurse and having to go to work for 3pm, and they always had my car ready in time. Thanks team Harold Crook's !!! UPDATE: 12/5/23 Sad to Say Jim has sold the business quite awhile ago, I was told he still will be there on some days. The new owner so far kept the name, and also has another place In Warwick. J.Poulos" Automotive Center. So far service was for routine inspection and tire replacement. Glen is still there and I believe his nephew. Still had same day service and pricing may be a bit more, understandably with today's economics. Also see U-haul trucks in the back so probably rental of them is available."

"My car was brought to this shop for an electronic throttle controller replacement. They decided to install a non oem replacement for a variety of their own reasons and did not disclose this to the customer. 2 days after the job was completed by Harold crooks, the dashboard showed the electronic throttle control light. When we called to report this back to the shop, they asked us to drive it back to them. After several days, they reported back that although the light for the etc is showing, we shouldn't be concerned. A strange thing to say when the vehicle is showing that it needs to be checked. After they discussed this with Jeep, they determined that the issue was that the vehicle wasn't registering the non oem part appropriately, so they would need to get the oem part. Delays on these parts were estimated to come in on 9/17., and the shop stated they would call us if the part came in or if there's another update. We never received a call, and have had to prompt Bruce and Co for updates, even after establishing dates to check in with us by, because the part was estimated to arrive by a certain date. The last Eta was Dec 19, 2022, and we never received a call. I called today for an update, but Bruce isn't in and the staff don't know when he will be back. I'm supposed to call and hope to get an update if they can spare the time. Maybe my experience here isn't the norm for everyone, but they've certainly been consistent with how they've treated me."

"The best garage I've ever been to. I went in for an inspection and some repairs, and the staff was so friendly and helpful. I needed new tires, and they had them delivered within an hour! Absolutely would recommend this place to anyone."

"A friend suggested I take vehicle there to look at nagging problem of right wheel clunking making a clunking sound when turning. I was visiting from TX and was glad to have someone finally figure out what was causing the issue. They saw it immediately and had both front springs and struts replaced. Vehicle was ready to pick up the next day and drove perfectly without anymore clunking. They also aligned it perfectly. Was a fair price for the work which was done exactly right. I didn’t realize it but at sone point, there could have been a catastrophic failure if the spring broke. So glad this shop took care of it. Now I feel much safer, especially driving through the mountain roads. Great people and top notch repair work!"