Berkshire BMW

"I had questions about a car and an associate named Damian was helping me. I gave him my personal phone number so we could interact a lot quicker and he became very inappropriate every time we spoke and it made me very uncomfortable."

"My experience yesterday at Berkshire BMW was exceptional , although the deal did not go through but I must say that this is one of the best and honest BMW dealership I dealt with throughout the years , I live in Connecticut, communicated with the sales department by E Mail first , then decided to drive to the dealership for over four hours , Everything that I was promised was offered to me and more , I had the pleasure to meet with the sales manger Leo , he was very professional, helpful and down to earth guy , he did more than I expected to make me comfortable with the deal , Brand specialist Wael was the best , he communicated with me promptly through many E mails , phone calls and in person at an exceptional level , Again , although the deal did not go through ( due to financial reason on my end ) , I felt these people deserve the best five star evaluation, I definitely will do businesses with Berkshire BMW , I will definitely refer my friends and family to this dealership with no doubt. Thank you Leo , Thank you wael"

"Total scam and they refused to do work that was promised .was told after I saw a cpo bmw that all was good , no scratches , car looked beautiful in pictures , I negotiated over the phone and I drove 6 hours to the dealership with intent to buy it , I found out that the car have multiple scratches and paint defect , one wheel damaged , tear in the third row seat , deep scratches on the bumper , missing carpets , deep scratches on the glass door panels , I was disappointed and I wanted to walk away but they promised me that they can fix those minor stuff at their body shop so I decided to proceed with the deal , after 2 weeks of them having the car I received little communication and after they told me that the car is ready and they are sending it to Pa I discovered upon delivery that they only fixed the wheel and bumper , nothing else was touched , I reached out to the sales manager Leo who told me that they did the best they could with the other issues and there is nothing else he can do as I have gotten a good deal and paid less what they have paid for the car ,the car Ac stinks when it starts , the steering wheel adjustment doesn’t work …I have a written contract detailing all the work that was promised and now after they made the sale they are ignoring me . It’s a shame that I trusted a big BMW dealership to be treated this way , I don’t usually leave reviews but I will continue to do to let other people know how shady they are , I contacted the general attorney and the local news as well . Soon will hire an attorney if nothing gets addressed , all I am asking for is what was promised that it will be fixed for an 80k that I purchased … if anyone can help me pls reach out to me … It’s hard to take pictures of the scratches and swirls with an iPhone but trust me walk away from this dealer if u can …. Thank you"

"I recently had the pleasure of encountering a truly remarkable salesman, Ryan Hoar, and despite not purchasing a vehicle, I cannot help but share my exceptional experience. This individual's professionalism, proficiency, and kindness were evident from the moment I started the purchase process. I believe it is important to acknowledge their outstanding qualities, which set them apart in the sales industry. First and foremost, Ryan exemplified the epitome of professionalism. In terms of proficiency, this salesman's knowledge and expertise were truly impressive. He possessed a deep understanding of the vehicles in their inventory and were able to answer every question I had, providing detailed explanations and comparisons. He took the time to explain various features and options, helping me gain a better understanding of what I might look for when the time comes to buy. His ability to convey information clearly and concisely is a testament to their proficiency in their field. What truly stood out, however, was Ryan's kindness and genuine care. His empathetic and friendly approach created a comfortable atmosphere that made the entire experience enjoyable. Although I did not make a purchase, the dealership left me with a positive impression, primarily due to the exceptional service provided by this salesman. Their professionalism, proficiency, and kindness deserve the highest accolades. I believe it is essential to acknowledge their outstanding qualities, as they exemplify the gold standard in customer service. Whether you're ready to buy or simply seeking information, I highly recommend visiting this dealership and interacting with Ryan. He will undoubtedly exceed your expectations and provide an exceptional experience. Without hesitation, I award this salesman five well-deserved stars for their outstanding service and remarkable qualities."

"Dear Ms. Lorance, Laura: I just wanted to take a moment to express my gratitude for your exceptional assistance during my recent car buying experience. Your extensive knowledge of the various vehicles on offer and your willingness to patiently guide me through the process made all the difference in finding the perfect car for me. Your professionalism, sincerity, and personable nature immediately put me at ease and made the entire experience smooth and hassle-free. It was truly a pleasure working with you and I will definitely be recommending you to anyone in the market for a car. Thank you so much for your outstanding service! Best regards,"