LINE-X of West Springfield 52 Baldwin Street, West Springfield, MA 01089

"Just tried to buy an exhaust that I found on a site they will ship to this location, as they do install. Figured I go to the source and see if it if in stock in store. The exhaust is 380 online. To buy it at LineX it is over 600. Ask my the mark up and they days they don't know why the website sells it cheaper than they do in store. The big question is why Mark it up double"

"Having an older vehicle and looking for rails for a naked roof, the shop was not able to access the needed accessories from the distribution channel. Eric took the time to explain alternative options for me to carry my kayaks. This was exceptional award winning service, given that I cannot give them the business. I will recommend and consider them my first choice in future vehicle outfitting needs."

"They have done several jobs for us from accessories to bed liners and we are always satisfied. Great people who are a pleasure to work with. I highly recommend them!"

"While I'm sure these guys do a great job with bedliners and other exterior truck coatings, I have never before been so disappointed in a professional's services. I dropped my car off in early May for what I expected to be a straightforward headliner replacement, along with re-upholstery of the door fabric in my car. When it came time to pick up the finished product, I had come to realize my car was nearly ruined. The car was returned to me with several un-secured (and broken) trim panels, door handles that weren't even screwed in, and the brand new fabric already peeling. I was assured these were oversights (with a very rude & condescending attitude, implying & blaming the car was 'old and brittle') and left my car for 3 more weeks while they were supposedly fixing the shopping list of issues. (over 25 items were either broken, missing, or not fastened, including several side curtain airbags). The results were nearly the same the second time I picked up my car. The missing sunroof trim was crappily placed where it belonged, but broken and not fastened. Upon opening the sunroof, both trim pieces came falling down. The rear door interior panels were still falling off the car. (note: I own 3 of the same car, and have removed these panels tens of times without breaking them. Each time, I've re-fit them just as tightly as they were removed. Spending 5 minutes on YouTube rather than with a pry bar would've yielded better results on a paying customer's car). Fabric (which they installed in its entirety) was still peeling. (Blamed the car for the poor results of their low quality adhesive). The front door panels were no longer clipped in place, rather this shop put screws straight through the front of the panel (where they didn't belong) in an attempt to salvage their shoddy work. I've since had to spend hundreds of dollars buying replacement panels & trim pieces, countless hours properly re-gluing fabric they installed (which stuck perfectly for me the first time, and has remained stuck. 3M Super 90 spray adhesive worked marvelously). I'm still searching for tough-to-find parts to repair my sunroof actuator. Nearly everything on the interior, besides the sagging fabric, was in perfect and functional condition. Sadly after paying to have my car 'repaired', my car left with many more problems than I had dropped it off with. All in all, even if their services were being provided completely free of charge, I wouldn't trust these clowns with my car for a second, even for the simplest services. Please spare yourself the energy & stress and find a more reputable shop for any interior work you need done on your car."

"Poor quality check by a careless team - Went back for follow up TWICE, and had my key ring plus car key housing cracked. I used their seat leathering and heated seat installation service back in November 2017. The finishing was beautiful. You can find it posted on their facebook. Soon after I drove home, I realized the passenger seat belt light was always on. So I took another 2 hours drive and had it fixed since it may be of concern for the annual car inspection. Three weeks later. I’ve notice the leather in butt area sagging and an unsightly pocket formed around the area. The driver's side butt area of the seat cover was losing its shape. On top of that, I felt something hard in the middle of the seat. So I called them and they said it may be due to the lack of padding. I drove a second time to the site. To their credit they did paid for my breakfast while I waited. Out of concern, I did ask for an inspection for the passenger seat but they insisted that the passenger seat was ok. I personally think it's just a matter of time the other seat get into the situation as the driver side very soon. However, I won't know the result yet at this moment. However, when I picked up the car, he didn't pass me the key, and I assumed the key was in the car as car was running. As I was driving away, I notice the warning sign of key not in system was on and I sought but I could not locate the key anywhere. Hence I drove back to their place and ask for the key. They told me, since he was successfully started the car and drove it to me at the door, the key must be inside the car. So we sought again. Finally the store staff found the key under the driver seat but the keyring was broken, and the new car key housing was also cracked and full of scratches. At this time he claims it is due to the car seat’s movement and made it sound like it's not their fault. (Note - I didn't hear any abnormal noise when I was moving the chair after he passed me the car) In conclusion, First, they should have noticed about the passenger seat belt light sensor issue in their quality check. It should be a common issue for car seat servicing. Second, they should have taken the material's property in consideration, so they should have done the padding better in avoiding the sagging of the leather and loose the firmness of the seat in less than a month. Third, isn't it a common courtesy to hand the keys back to the owner after the service is complete? There’s no reason for them leaving the key under the seat. They claimed to be professional yet they have left enough loose ends for me to think otherwise. The car key was 2 days old and it is sad to see it come to the condition worse than my older key."