Firestone Complete Auto Care

"I've gotten a couple sets of Bridgestone tires for my SUV and Coupe and they work well. The service there can be hit or miss, but overall they'll get the job done in an acceptable amount of time."

"Had an appointment for 11am for an oil change, tire rotation and inspection sticker. Advised I was going to wait for the vehicle. They weren’t able to do inspection bc the inspector was “out” waited for 1 and 1/2 hours and my car still hadn’t been taken in for the rest of the work. When I asked was told my car was next. 45 mins later the car was taken in. Long story short, appointments mean nothing to this location."

"After blowing out a tire the night before, I called Firestone and they told me to come at 9am for them to evaluate my tires and see if they had in stock a replacement. I originally was quoted over the phone that I’d probably need to get 2 tires, but when I arrived the next am they were very upfront with me that I would only need to replace the one that I blew and get it re-aligned. They didn’t try to over-sell me and showed me all the options. I walked in at 9am and was out of there by 10:15 relieved that my car was back to normal! I know there are some negative reviews around this place, but they truly came through for me when I was in an absolute bind."

"Very bad service and rude staff. My car was vibrating at a certain speed. They checked and told me that the problem was fixed. I had a wheel bearing to be replaced, alignment and balance the tires. They replaced the wheel bearing and the other required services and I drove the car on the highway to check if the problem was solved, but it wasn't solved. I brought the car back to the shop in order to let them know that the car was still vibrating. They told me to bring it back tomorrow. The day after I went back and once I explained the issue to another guy at the front desk, he told me that "I was not here yesterday and I don't know what my my coworker told you, but we can't do nothing about that". I insisted that it doesn't matter who was here yesterday, you are representing the shop and not yourself. He eventually told me to leave the car and come back in an hour. I left the car and on my way home, after few minutes, they called me and told me that they checked the car and there is nothing wrong with it. Long story short they didn't fixed my car's vibration and I'm pretty sure they didn't check the car for the second time, since they called me just 5 min after I left the shop. Not only this, but the same day I lost the wheel cover because they didn't put back the zip ties as I had them installed before to hold it. Today, after little bit more than one year, I have the same wheel bearing that is making noise again. Maybe the reason why the car was still vibrating is that they didn't install the wheel bearing properly, but can't be sure for that. I paid this shop thousands of dollars for many other services before and I'm so disappointed with them."

"Looking for four tires, probably need two but getting four. Quote a price of $$$$. But will be going to my dealer best price going providing he sticks with price. I have had work done at Firestone years ago and was very pleased with their quality. I would recommend these folks."