Enterprise Rent-A-Car 70 West Main Road, Middletown, RI 02842

"All of the guys that work here are awesome- it is always a very professional but relaxed process. T he staff is so courteous and really go above and beyond with the customer service. Renting a car ranks somewhere near going to the post office for me on the list of things I cannot stand doing, but I've now rented with them 3 times and every time has been so smooth. So happy they're just a mile up the road, will definitely be using them for all my rental needs."

"A Rental Confirmation At Enterprise Means Nothing Made reservation for a pickup Truck on a Wednesday and received a confirmation for pickup on Friday morning at 8 am. Received a voicemail message at 7:30 am on Friday morning saying Truck is not available but they have a minivan for me…Ha. I didn’t get the message and had showed up at 8 am at the rental office. They should have checked with their inventory the night before and called me to let me know the issue so I could have called other rental company’s or change my plans. They also couldn’t help me that morning to find a truck at another Enterprise rental office nearby and they told me to call them myself. I even saw the manager near by at the corner of my eye sitting at his desk just sitting there as he definitely over heard my frustration and didn’t say a peep. VERY VERY VERY POOR CUSTOMER SERVICE. I’ll find my business elsewhere."

"A Rental Confirmation At Enterprise Means Nothing We travel in a RV and rent cars at different locations. I had reserved a car for three days at Enterprise down the street five months before I arrived in Newport. Enterprise left me a voice mail the day before my arrival that confirmed my rental. I had my confirmed reservation in my hand when we arrived in September, but the car was not ready. We waited three hours and decided to take an Uber from the campground to the hotel in downtown Newport. I called the next day and they still didn’t have a car. I took an Uber up to Avis where Aaran and Liz helped me with a rental. The woman ahead of me at Avis had experienced the same issue at Enterprise and was very unhappy. I was told that Enterprise had a contract with the Navy and was out of cars. I am all for the Navy getting as many cars as they need, but it is Enterprise’s responsibility to provide cars for customers that have a confirmed reservation. If you don’t have cars don’t rent them. Thank you Avis, we enjoyed Newport."

"I rent frequently compared to most people, I’ve rented all over the country and in Puerto Rico. I have rented cars from sized economy up through SUVs. The cars are always in excellent condition and new. They are quick and to the point in the office and take care of business fast. I’ve only ever been upset one time when I was driving a car the smelled like cigarettes, again only one time ever. The company reached out and apologized and I haven’t seen those people working there since then. I think the prices for rentals are 10-20% too high."

"Dennie went absolutely above and beyond to help my friends and me out last week. He went way beyond the call of duty to try make things work! Can’t recommend him enough! The most helpful person ever"