Starbucks

"I ordered my coffee, the barista was polite and friendly. I sat down to drink it and watched the two baristas speak respectfully to each other about improving the cafe, resolving scheduling snags, all the while serving customers kindly and efficiently. I don't really like Starbucks coffee...but whenever I'm in the neighborhood, I'll be back."

"I am generally easy going and really don’t like to leave reviews like this- baristas take a lot of abuse on the chin and deal with irritated and obnoxious customers all day long - I’ve been there and believe that they’re often doing their best and deserve better treatment across the board - from both Starbucks as an organization and the general public they wait on; unfortunately today’s visit was a truly terrible experience. I walked in maybe 3 minutes after ordering, it’s mid morning and they’re busy so I expect to wait 5-10 mins, surprisingly there weren’t many people in the store - kale and mushroom egg bites were already sitting on the counter (okay wow +1, that was very quick!) - 15 minutes later I’m still waiting on two drip coffees. They finally show up and I walk back to my office. I just opened up my egg bites and am greeted by two dark brown shriveled hockey pucks that were lost in the back of the oven last month and were just discovered this morning - unfortunately not worth walking back 10 minutes to wait in line and request a replacement but hopefully this review is seen by management and used to train staff on what’s acceptable to serve. I can handle food being well-done / “crispy” but these are inedible and completely unrecognizable from the product I ordered - if they were donuts or pastries I could have at least reconstituted them by dunking them in my coffee - to quote a well known Scottish chef, “What A SHAME!”"

"2 stars because I sympathize with the employees. I waited 26 minutes for this 3/4 full coffee. 3 people attending to a busy university location. Employees couldn’t catch a breath. Was I mad about my coffee? Definitely. But I sure as hell feel worse for them. MANAGEMENT: Get your workers help. They will burn out, quit and your customers will stop coming."