Bruegger's Bagels

"Did the menu change? Are they getting cheap or was this an employee error? I ordered the Herby Turkey, it used to be filled with Turkey, cream cheese, etc. This time I got one slice of Turkey, they forgot the sun dried tomato spread, and lettuce that's going bad. I called and was told, what do you want me to do about it? Really? I want you to make it better next time, or offer to make it again. Very poor response from employees, not a good experience at all. Update: I called back to talk to the manager, Chuck, who offered to make it right."

"Open until 2 p.m. arrive at 10:30 a.m. virtual no bagels. Just a few plain ones and a couple other flavors - not enough to make a dozen in all. Ask if certain flavors will be available in awhile told no that's it Fit the day. 10/10/2023 Received follow-up from owner shortly after posting my original review asking me for more details so the customer service team could review and see if I might change my review after their response. Submitted that info also mentioning that on one other occasion at 1 o'clock staff member was locking door and said they were closed (official closing time is 2 o'clock). Never heard back. Review stands. I will mention that the bagels are good if you like what they have on hand (plain) and can put up with the other related issues."

"My friend and I go every morning to get breakfast, we never had an issue always lovely staff. Today was the worse experience, the girl (refused to give her name) at the cashier was disrespectful and rude. She Had a terrible attitude when we walked in and made us wait an awful long time for a pick up order (that was already ready). She kept looking at us, in a very disrespectful way. My friend forgot to add her ice coffee to her order (which is free when you order online) and asked another employee for a cup of ice, that’s when she proceeded to threatening my friend and telling her “I will let it slide this time”. She kept repeating herself, until we responded back. The worse experience we have had. The manager never came out to ask if everything was okay, which I find ridiculous because she was in the back room. We will not be returning back because the customer service needs to improve. Once again everyone else was fine, it’s just the cashier who needs to improve her customer service. P.S she really dug in the trash . If I can give 0 stars because of her I will."

"Breuger’s Bagels has been my go-to spot for breakfast bagels for years! I see why people are upset when they run out… they’re super popular and close early (hence… breakfast)! The staff is so sweet and accommodating; I always have custom sandwich requests, and they are more than welcoming! I can’t wait to come back &make my first iced French vanilla coffee there!"

"Very good place to buy fresh bagels, different types of cream cheese, and coffee. Quick and professional service. The prices are not low, but fair considering the good quality. The downside is that there's no dining in the place, only take out, and there's no restroom for customers."